Easter Seals Jobs

We are hirin g for a Customer Service Specialist 1 for our top client located near Chandler, Arizona. This position requires you to work Hybrid (3 days in-office required) from 10:30 AM - 7:00 PM (Mountain Standard Time) thorough Monday to Friday . If you are applying, make sure you have a reliable transportation & is willing to commute to office in the given schedule.

Required Skills & Qualifications

Experience: Intermediate-level experience in customer service,

preferably in a call center environment.

-Familiarity with wire transfer processes and

compliance requirements.

Technical Skills:

-Proficiency in using customer service tools and

software.

-Ability to navigate multiple systems while assisting

customers.

Soft Skills:

-Strong problem-solving and critical-thinking skills.

-Excellent verbal and written communication abilities.

-Empathy, patience, and a customer-centric approach to

service.

Education:

-High school diploma or equivalent required.

additional education is a plus.

Key Responsibilities-

-Respond promptly to customer inquiries through

multiple communication channels, including phone and email.

-Assist customers with wire transfers, ensuring

accuracy and compliance with regulatory standards.

-Maintain detailed records of customer interactions

and transactions in the system.

-Identify and escalate complex issues to appropriate

departments for resolution.

-Provide high-quality support while adhering to

company policies and procedures.

-Educate customers on available services and assist

them in navigating our systems.

Collaborate with internal teams to address customer

concerns and improve service delivery.

Pay and Benefits

The pay range for this position is $23.75 - $23.75

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chandler,AZ.

Application Deadline

This position will be accepting applications until Jan 29, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.