Easter Seals Jobs

Description We are in search of a dedicated Customer Service Representative to join our diverse team. The individual will serve as a vital link between our customers and the sales team, ensuring top-notch customer assistance, and a seamless experience for clients. This role is based in Cerritos, California, and offers a contract to permanent employment opportunity.

Responsibilities:

• Ensure outstanding customer service in a face-to-face showroom setting.

• Effectively handle and process phone orders.

• Manage high-volume email and fax communication efficiently.

• Work cross-functionally and provide support to the sales team.

• Contribute to training initiatives on outdated CRM systems.

• Represent the company at periodic tradeshows.

• Use Microsoft Word and Excel to maintain customer records and process orders.

• Handle inbound and outbound calls, and schedule appointments as needed.

• Perform data entry tasks and manage email correspondence efficiently.

• Maintain the showroom in an orderly state. Requirements • Proven experience in answering inbound calls in a timely and effective manner.

• Demonstrated skills in providing excellent call center customer service.

• Proficiency in delivering high-quality customer service across various channels.

• Ability to perform accurate data entry tasks.

• Experience in handling email correspondence professionally.

• Capable of managing both inbound and outbound calls.

• Proficiency in using Microsoft Excel for data management and reporting.

• Skilled in using Microsoft Word for documentation purposes.

• Familiarity with order entry systems and procedures.

• Able to schedule appointments efficiently and accurately.

• Experience in managing and maintaining a showroom. TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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