Easter Seals Jobs

Team Lead: Customer Support & Logistics(Radiometer | Danaher Corporation – Pioneering Diagnostics & Life Sciences Solutions)

About Radiometer & DanaherRadiometer, a part of Danaher Corporation, is a global leader in acute care diagnostics, providing innovative solutions that empower healthcare professionals to make critical decisions with confidence. Our cutting-edge diagnostic tools and technologies are trusted in hospitals and clinics worldwide, enabling faster, more accurate patient outcomes.

Danaher Corporation, a Fortune 500 company, is a global science and technology innovator, operating at the forefront of life sciences, diagnostics, and environmental solutions. Through the Danaher Business System (DBS), we drive continuous improvement, operational excellence, and a culture of innovation across our portfolio of world-class brands. Together, Radiometer and Danaher are committed to advancing healthcare and improving lives.

Key ResponsibilitiesAs the Team Lead: Customer Support & Logistics, you will play a pivotal role in ensuring the seamless delivery of Radiometer’s life-saving diagnostic solutions while upholding Danaher’s unwavering commitment to quality, efficiency, and customer satisfaction. Your responsibilities will include:

• Leadership in Logistics & Customer Support: Lead and optimize logistics and customer support operations, ensuring alignment with Radiometer’s mission to deliver rapid, reliable diagnostic solutions and Danaher’s global standards for operational excellence.

• End-to-End Warehouse Management: Oversee the entire logistics process, from stock receipt to dispatch or disposal, leveraging Danaher Business System (DBS) principles to drive continuous improvement and operational efficiency.

• Inventory Procurement & Optimization: Manage procurement from local and international suppliers, maintaining optimal stock levels to support Radiometer’s high-demand diagnostic products and Danaher’s commitment to supply chain resilience.

• Quality Assurance & Compliance: Supervise the receipt, inspection, and quality assurance of stock, ensuring compliance with Radiometer’s stringent regulatory standards, ISO certifications, and Danaher’s operational excellence framework.

• Inventory Control & Integrity: Implement and enforce best-in-class inventory control practices, including FIFO, expiry date tracking, and batch control, to safeguard the integrity of Radiometer’s diagnostic solutions and uphold Danaher’s reputation for quality.

• Customer Order Fulfillment: Process customer orders, stock placements, and credit notes with precision and speed, ensuring Radiometer’s commitment to delivering life-saving diagnostics is met with exceptional service.

• Process Optimization: Continuously assess and refine Standard Operating Procedures (SOPs) to enhance logistics efficiency, leveraging Danaher’s DBS tools to drive innovation and operational excellence.

• Customer Service Excellence: Resolve customer service claims promptly and effectively, ensuring Radiometer’s customer-first approach and Danaher’s brand reputation for reliability and trustworthiness are upheld.

• Quality Control & Compliance: Ensure strict adherence to Good Distribution Practices (GDPs), ISO standards, and Danaher’s regulatory framework, preventing non-compliant or damaged products from entering the supply chain.

• Data Integrity & Analytics: Conduct regular stock counts and maintain real-time ERP system updates, aligning with Danaher’s data-driven approach to inventory management and decision-making.

• Lean Operations: Maintain a structured and organized work environment, adhering to Danaher’s 5S principles to maximize efficiency and foster a culture of continuous improvement.

• Global Collaboration: Collaborate with Radiometer’s global logistics and supply chain teams, ensuring seamless communication and alignment across customer service, warehousing, and procurement functions.

• Supplier & Stakeholder Management: Address supplier back-order queries and audit courier freight invoices, ensuring supply chain continuity and compliance with Danaher’s financial oversight protocols.

• Stakeholder Communication: Maintain transparent and proactive communication with internal and external stakeholders, ensuring Radiometer’s high service standards are consistently met across global markets.

Formal Education & Experience

• Grade 12/Matric with a minimum of 5-7 years of relevant experience in Logistics, Customer Services, or a related field.

• Certified Supply Chain Certification (CSCP) or equivalent qualification is highly advantageous.

“Must Have” Competencies / Skills / Experience

• High level of professionalism, attention to detail, and ability to maintain confidentiality.

• Strong written and verbal communication skills.

• Excellent time management skills with the ability to work under tight deadlines.

• Ability to prioritize multiple tasks and manage competing demands effectively.

• Strong internal and external customer relationship management skills.

• Positive attitude, flexibility, and a proactive, can-do approach.

• Team player with the ability to collaborate across functions and geographies.

• Adaptable and flexible, with the ability to thrive in a fast-paced, dynamic environment.

• Proven ability to perform well under pressure and deliver results.

• Proactive problem-solving skills and a commitment to continuous improvement.

Language Proficiency

• English: Excellent verbal and written communication skills.

IT Skills

• Advanced computer literacy, with proven expertise in the Microsoft Office suite (Word, Excel, PowerPoint).

• Proficiency in Microsoft Dynamics 365 CRM.

• Advanced MS Excel skills, including data analysis and reporting.

• Experience with Qlik Sense, Power BI, DSV–FutureWave, and Orderwise–Pricing is highly desirable.

Why Join Radiometer & Danaher?At Radiometer and Danaher, you’ll be part of a purpose-driven organization that values innovation, collaboration, and a commitment to improving lives. You’ll have the opportunity to work with cutting-edge technologies, leverage the power of the Danaher Business System, and contribute to a global mission of advancing healthcare. Join us in making a meaningful impact on the world.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.