Job Information
Lenovo Digital Product Manager eCommerce in Central Singapore, Singapore
Digital Product Manager eCommerce
General Information
Req #
WD00069248
Career area:
Product Management
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Monday, August 12, 2024
Working time:
Full-time
Additional Locations :
Singapore - Central Singapore - Singapore
Singapore - Central Singapore - SINGAPORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
Job Responsibilities
Manage end-to-end requirement definition for our Consumer and SMB customers, and internal CCCOE stakeholders, to provide cross-functional web solutions using Agile methodologies.
Become an expert in Lenovo’s eCommerce Sales processes and best practices in the context of business priorities and go-to-market strategies.
Own the Sales experience for consumer & SMB Sales contact center Sales tools, i.e., Customer Relationship Management (CRM) & Customer Data Platform (CDP).
Focus on enriching Lenovo’s consumer & SMB Sales tools to compliment new, and existing, processes to drive sales productivity.
Identify process pain points and areas of opportunity in the customer journey to improve sales productivity and efficiency.
Partner with leaders in the eCommerce organization to prioritize projects impacting both the consumer & SMB sales organization.
Own the Sales experience in the CRM & Customer Data Platform (CDP) platforms for consumer & SMB Sales.
Support SMB Lead Management processes, tools, and data; supporting a worldwide BMS and pipeline process.
Assist building out and supporting the account & contact data strategy for SMB Sales, including Value Added Resellers (VARs).
Perform ad-hoc analyses across multiple data sets and tools, e.g., customer segmentation, sales participation, propensity to buy, white space, etc.
Coordinate with 3rd-party providers, Lenovo DT/IT, and other supporting teams to understand process impacts and estimate costs.
Lead E2E blueprinting exercises with key stakeholders and functional digital product managers to ensure all integration, resources, and process dependencies are addressed prior to development.
Document process flows, integration mappings and changes to Telesales and support procedures.
Engage UX on research, concept work, wireframes, comps, and prototypes.
Lead cadence calls with stakeholders and executives to communicate status, ensure that deliverables are on schedule, and open issues are being properly addressed.
Define E2E UAT test cases for new requirements across 3rd-party and other dependent Lenovo teams.
Establish business and web success metrics with our analytics team and monitor ROI.
Work with stakeholders to ensure new processes and procedures are clearly documented.
Ensure users are trained in new functions and how to manage enablement and issues.
Report to executives on progress toward KPIs, trends, and projects.
Required Qualifications
Bachelor’s degree or higher required
At least 5 years of professional experience, ideally in eCommerce sales enablement, contact centers, or product owner capacity supporting a global sales organization
Experience in constructing complex solutions and documenting requirements
Experience communicating/advocating for projects with executives
Experience working in a collaborative and energetic team environment
Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment
Self-directed and proactive
Ability to work cross-functionally in order to achieve desired results, on time
Able to work across various time zones; off-hours and long hours as needed
A clear sense of accountability & ownership
Effectively builds & delivers presentations to all levels of management
Knowledge of JIRA, Adobe Analytics
Preferred
Exposure to enterprise level Sales tools, e.g., Microsoft Dynamics or other CRM systems (Salesforce.com, Zoho, HubSpot, etc.), Outreach, ZoomInfo, Sales Navigator, etc. a plus
Experience with Agile, Scrum or other product methodologies
Additional Locations :
Singapore - Central Singapore - Singapore
Singapore - Central Singapore - SINGAPORE
Singapore
Singapore - Central Singapore
Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
