Job Information
Patten CAT Warranty Manager in Cedar Rapids, Iowa
Working Hours/Days
8:00 am - 5:00 pm Monday - Friday
Overview
Responsible for managing the day to day operations of the Construction Warranty Department.
Basic Duties
Oversee productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
Work with Product Support, Customers, Sales, Service and Parts to achieve goals set by Cat, as well as internal goals.
Provide leadership and direction as required to achieve the highest level of customer satisfaction and employee engagement.
Ensure dealership services meet or exceed customer expectations and help resolve customer issues.
Creation of reports to assist the group with their duties and ensuring that tasks are completed in a timely manner.
Invoicing of Warranty work orders and filing claims.
Training Altorfer personnel on Warranty Requirements and Procedures.
Work with the Accounting Department for the Warranty Receivable accounts.
Investigate and validate debits received from Caterpillar.
Assist with Warranty Coverage Questions.
Other duties as assigned.
Qualifications
Associate Degree or equivalent experience required.
Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.
Knowledge and previous experience in the Construction equipment industry preferred.
Military and veterans are encouraged to apply.
Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
This position manages employees at other Altorfer locations and must be able to travel is required.
Ability to write professional business communication by email or letter is required.
Excellent communication skills (verbal and written) and customer service skills are needed.
Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
Physical Requirements/Working Conditions
This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. There may be times when you may need to go out into the service shop or warehouse area and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields). Some travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
Need help finding the right job?
We can recommend jobs specifically for you!
Req No.2024-4979
CategoryManagement
LocationUS-IA-Cedar Rapids
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionHeavy
CompanyAltorfer Inc
