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Technology Sales Expert (Part-time)

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Technology Sales Expert (Part-time)

Salary

$13.02 Hourly

Location

Cedar Rapids, IA

Job Type

Part-time

Job Number

01839

Division

Financial Operations

Department

EagleTech

Opening Date

05/09/2023

• Description

• Benefits

• Questions

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

To build relationships through excellent customer service, teaching and training, one-on-one service and learning, and exhibiting a passion for technology while exploring the digital world together.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Tech Expert:

• Build relationships with customers.

• Assist in choosing the perfect solution to meet an individual’s needs.

• Constantly learn new trends in technology.

• Facilitate one-on-one learning.

• Translate technical information into everyday language.

• Assist and troubleshoot customer device issues.

• Contribute to maintaining an immaculate brand location.

• Promote products from Apple and other various brands.

• Install, support and repair customer computer hardware and software products.

• Interface effectively with customers to resolve issues related to effective use of technology.

• Collaborate with vendor support to assist in problem resolution.

• Must maintain compliance with required training and certification as stipulated by various vendors.

• Perform other related work duties as assigned.

• Retail Team Lead:

• Build relationships with customers.

• Contribute to maintaining an immaculate brand location.

• Collaborate with vendor support to assist in problem resolution.

• Must maintain compliance with required training and certification as stipulated by various vendors.

• Assist with and lead training as required for part-time staff

• Take ownership of added responsibilities including, but not limited to: cash drawer reconciliation, hiring and review of seasonal staff, vendor and minor product management, inventory controls, open and close duties, online order processing.

• Manage store and staff in the absence of FT staff on-site.

• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Have a true excitement for helping people.

• Believe in hands on learning.

• Enjoy a fast paced, dynamic environment.

• Personify a commitment to exceeding expectations.

• Desire to be a part of an enthusiastic and fun team.

• Possess a savvy and confident personality.

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) sitting, lifting, pushing, pulling. Frequent (34-66%) viewing a computer and other types of close visual work. Constant (67-100%) standing, walking, talking, hearing.

MINIMUM QUALIFICATIONS:

• High School completion.

PREFERREDQUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Strong background in excellent customer service.

• Experience with computers, hardware, and software.

• Familiarity with Apple products.

EEO AA/STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone:(312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov.

WHY KIRKWOOD:

Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.

Kirkwood offers a wide range of employee benefits. Read more about them here (http://www.kirkwood.edu/humanres/employees/benefits) !

01

Do you have a high school degree?

• Yes

• No

  Required Question

Agency

Kirkwood Community College

Address

6301 Kirkwood Blvd SW

Cedar Rapids, Iowa, 52404

Phone

319-398-5572

Website

http://www.kirkwood.edu