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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Atleos Corporation

NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.

Position Summary:

The Manager- Incident Management is responsible in for managing the day-to-day operations of ATM Monitoring Center which includes anticipating and understanding customer needs and having an appreciation and understanding of the role of NCRAtleos in the global marketplace; Adapts global processes to meet local requirements.

Key Responsibilities include:

• Analyzes support operations to identify process improvement opportunities based on key metrics, account reviews, and customer feedback

• Develops and maintains an extensive network of relationships with customers, peers, and colleagues to identify opportunities, gather marketing information, answer questions, and seek input to problems with a view to sustaining a competitive advantage

• Maintains a heightened sense of urgency in reactive support situations, and demonstrated proactive response in the management of all problems, escalations, and customer notifications until issues are resolved

• Operationally responsible for seeing that the organization is properly staffed, providing delivery of services according to agreed-upon SLA's

• Responsible for overall IM system implementation and management

• Responsible for performance measurements and performance tracking of service providers; Able to guide an individual team, or group toward a desired result

• Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.