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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Atleos Corporation NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.

Position Summary:

The Assistant manager is responsible in providing day to day support to operations by monitoring the overall health of the ATM fleet and other related devices. You coordinate and report to the direct manager on any trends or scenarios that impact fleet performance. You are responsible for driving actions to resolve issues that impact availability & client satisfaction. In this role, you will be the primary escalation point for issues raised by clients and other stakeholders. You will also act as the Point of Contact if team manager is unavailable.

Key Responsibilities include:

• Assist and provide support to Team manager to identify process improvement &cost saving opportunities based on key metrics, account reviews, and customer feedback

• Develops and maintains an extensive network of relationships with customers, peers, and colleagues to identify opportunities

• Maintains a heightened sense of urgency in reactive support situations, and demonstrates proactive response in the management of day-to-day issues, escalations, and customer notifications until issues are resolved

• Responsible for overseeing day to day operations, making sure deliverables are of quality & are provided on time.

• Responsible for maintaining overall call and ticket quality of agents output through quality assurance

• Provide feedback, coaching and guidance to employees specially process related misses and improvement.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.