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Job Description

Responsible for leading a team of Datacenter Techsnicians assigned for delivery of Cloud Support (OCI, DRCC, C@C), onsite interventions and installations.

Focuses to meet the agreed service levels 24x7 and optimal resource management. The role involves significant communication at all levels internally and externally.

This role reports to Field Support Director for Africa/Levant.

Career Level - M3

Responsibilities

Responsible for KPI and metrics improvement for Oracle businesses (OCI Commercial, DRCC, Alloy, OSC, C@C) in their territory

Manage the day-to-day operations in Cloud Hardware Support of all Data Center sites/DRCCs/C@C under your area, in a 24/7 mission critical environment.

Ensuring 24/7 on-site service levels and adherence to company SLAs/OLAs to enhance customer satisfaction.

Pro-active resource planning in order to meet SLAs and presence requirements

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer