Easter Seals Jobs

Job Description

We are looking for an experienced engineer to join our SaaS Engineering team. This person will work with team members to discover and document existing protocol and procedures, triage escalated tier 3 incidents, as well as develop automations and engineering-driven solutions focused on minimizing ticket escalations, reducing toil, and empowering our users. Our engineers are passionate about the design, vision and implementation of our applications.

The ideal candidate for this role is passionate about empowering both their team members and users of their services. They must be a self-starter willing to search for the requirements and resources needed to achieve success in a fast paced environment. In addition to being a technical resource for the team, this candidate should have skills in collaboratively creating procedures and workflows, both internally for their team and externally for their organization as a whole.

WHAT YOU'LL DO

• Serve as a member of the team's escalation group, triaging tier 3 tickets from IT Support and requests from other teams

• Partner to identify work that can shift to IT Support teams or other groups

• Collaborate with teammates and other teams to identify opportunities for automation and app modernization

• Audit existing SaaS applications according to documented frameworks

• Remediate SaaS applications in response to changing IT landscape

• Explore and understand the impacts of AI in various SaaS products

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 3+ Years IT Engineer / Administrator Experience

• 3+ Years experience working with SCIM provisioning, APIs, and creating automations

• Working knowledge of source control

• Direct Experience with major SaaS Applications (Slack / Google Workspace Preferred) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.