Easter Seals Jobs

Imagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making for a product’s entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.

Provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners). Represent and support the multi-faceted global quality training system program

You will make an impact by...

• Provide ongoing basic LMS front-end user support (e.g., assigning/registering for training) and resolving basic issues for the assigned organization

• Configure profiles related to training assignments and completion

• Responsible for conducting basic data tasks (e.g., uploading Form 170 training transcript records and creating employee profile)

• Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts

• Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit

• Resolve routine systems issues from customer support tickets in partnership with team members

• Other incidental duties

What you'll need (Required):

•H.S. Diploma

•1 year of relevant work experience Required

•Bachelor's Degree Preferred

What else we look for (Preferred)

• Previous Troubleshooting experience

• Proficient in English

• Previous Customer Service Experience

• Previous experience with Quality compliance

• Good interpersonal skills, written and verbal communication

• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook

• Must be able to receive and provide feedback in a professional, direct, and tactful manner

• High level of self-directed initiative, organizational and recordkeeping skills, and attention to detail, required

• Moderate knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs

• Basic problem-solving and organizational skills

• Ability to manage internal and external confidential information with utmost discretion

• Attention to detail

• Ability to interact professionally with all organizational levels

• Must be able to work in a team environment

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control