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Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

To be considered for this role you must have experience in all of the technologies listed in the job title

Who we are:

We’re FACTS Student Information System (SIS), and just like our parent company, Nelnet, we are dedicated to diversification and growth. We are people driven. As opportunities arise to diversify and apply our customer service and software expertise, we look to develop our associates to grow right alongside the company.

Things move fast here so we’re agile and innovative in how we work, consistently looking at how we can improve. We’re only as good as our people – that’s where you come in.

What you'll do:

As a Software Analyst at FACTS SIS, you will design software solutions for product needs by collaborating with the product owner, business stakeholders, and software engineers. Ensure the development team clearly understands business needs and leads the effort to design effective, simple, and creative solutions. Elicits, analyzes, and communicates detailed functional requirements within the agile development process.

Responsibilities and Duties:

• Provide functional/technical requirements elicitation, analysis, solution design, and testing support

• Translate Product Owner business objectives into actionable functional/technical requirements

• Partner with the Product Owner to ensure the development team’s comprehension of the business needs and the solutions being developed fully support the business objectives, functional requirements, and user interface requirements.

• Develop an overall understanding of the business

• Resolve impediments related to software requirements

• Participate in design reviews and team reviews to assess test cases, documentation, and other specifications around the project

• Lead collaborations across teams

• Determine and recommend steps for implementing/integrating new software and procedures

• Identify issues/gaps in designs or implementations and recommend solutions

• Identify and communicate risks to the Product Owner

• Troubleshoot applications and recommend technical resolutions for research tickets or impediments

• Provide post-implementation support

• Assist with user training and related artifacts

• Monitor DevOps processes, capture metrics, and provide insight and ideas on improving efficiency

You Have:

• Development experience or ability to read code (Angular/C#)

• Experience with SQL

• Experience with NoSQL, Azure, Postman

• Bachelor’s degree or commensurate experience

• 2+ years of experience with NBS Products or in a similar position with another company

• Ability to take initiative and be self-motivated

• Working knowledge of software technology and broad business knowledge

• Established skills in technical examination and analysis

• Experience in designing, developing, implementing, and managing technology solutions 

• Ability to think conceptually and having an adaptable and flexible mindset

• Ability to handle multiple priorities and work under pressure

• Good time management skills to plan and organize own work

• Strong interpersonal skills as well as written and verbal communication skills

• Ability to collaborate within and across teams

• Strong attention to detail

• Problem-solving and troubleshooting skills

• Familiarity with Agile development 

We Have:

• Opportunities to work with current and cutting-edge technologies.

• An open, dynamic, fast-paced work environment. Are you looking for a work environment with a startup vibe but the safety of an enterprise? This is the place for you!

• A culture of innovation. You’ll be surrounded by people who think outside the box and are constantly looking for ways to improve, just like you do.

• An agile team with dedicated people that care about you and work hard for each other.

• A diversified group of people varying in age and ethnicities.

• Awesome benefits through Nelnet include leadership training, Benefits and Wellness compensation opportunities, 401k, dental and health insurance, generous paid time off, and more

Salary: $70,000 - $80,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)