Easter Seals Jobs

Job Title:

Application Support Engineer

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

The role of an Application Support Engineer focuses on maintaining and supporting software applications to ensure optimal performance and user satisfaction. The engineer will be responsible for troubleshooting issues and facilitating application updates

Responsibilities

• Application Support – Monitor Digital Services health and triage prod issues

• Testing support and defects triage in NPE

• Building telemetry – Dashboards and alerts

• Offshore/nearshore Coordination

• Work with Tier 2 team

• Participate in both internal/ client call to represent team and collect feedback and improvements.

Qualifications

• 6+ years of Software development/ Application support experience.

• API background is a must. Experience on cloud-based infrastructure, strong knowledge of any one API gateway technologies (Apigee, data power, Mulesoft etc.), Restful APIs, SOAP, JSON, XML, and related protocols and standards

• OAuth knowledge with different grant types. Knowledge and experience in JWT token implementation for Authentication/Authorization will be a plus.

• TLS/ MTLS knowledge

• Knowledge of any one IDP (Okta, Azure – will be preferred).

• Able to create/update an automated way to deploy APIs (CICD). Gitlab knowledge is a must.

• YAML and swagger knowledge is a must.

• Expert in programming/ scripting languages and tools to automate wherever possible (java, python, ruby).

• Drive API analytics, generate custom reports, integrate with external tools like Splunk, and perform performance tuning for optimal results.

• Grafana experience is a must.

• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues.

• Telecom domain experience/ knowledge

• Good Communication skills.

• Good Analytical and problem solving skills.

• Self-driven and out-of-box thinking.

The deadline to apply for this position is 2/28/2025.

#LI-Onsite

#LI-Atlanta

#ConcentrixCatalyst

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .