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As a Project Coordinator you will work hand in hand with our Sales & Quotes Team to help coordinate and manage the entire project from startup to closeout. This position is administrative focused requires a great deal of organization, detail oriented, and great customer service skills. This position is customer-facing and requires great customer service skills. Project Coordinators will be the primary administrative support between the Project Managers, vendors, and customers.

In this role you will:

• Assist all outside sales team tracking customer orders and projects. This will include dealing directly with the manufactures, vendor reps and/or shipping companies.

• Handle any and all defective/damaged material i.e., light fixtures, poles, gear, wire etc.… This person will work with the salesperson, manufacturer, or vendor rep to help resolve the issue of getting replacement material. Additionally, this person will be responsible for working with the purchasing team and the vendors to get damaged/defective or incorrect material sent back for repair or credit on jobs.

• He/she will play a vital role in working with the salesperson and Cape Locals/DC to coordinate delivering material to the jobsite or off-site storage based on the customers time frame and expectations.

• Convert quotes/bids to orders, enter orders.

What you bring to the table:

• 1+ year of customer service experience

• Ability to comprehend, read, and communicate the English language orally and in writing.

• Computer skills including Windows based applications.

• Ability to sit for long periods of time.

• Comply with all U.S., State, and local laws

• Manage tasks and projects in accordance with industry standards as our company

• Manage and coordinate multiple projects at the same time to ensure they are completed on time and on scope.

This includes but is not limited to:

• Ensuring scope, BOM, etc. are accurate and matching for all documentation

• Excellent communication between team members, the customer, vendors, etc. in information and updates

• Reviewing terms and conditions, billing/progress payments, are done in conjunction with the PCs.

• Proactively maintain shipping schedules on projects and update customers daily/weekly.

• Share project status and or present information both internally and externally on regular disciplined means and methods (power point, email, etc)

• Handle all requests for information in a professional, complete, and thorough manner

• When necessary, create Purchase Orders, sales registers, and other documents for all items that are related to the Scope of Work and/or Bill of Material.

• Services

• Products

• Freight and other charges

• This includes necessary change orders and other changes to the overall project

• File and keep records in the appropriate platform

• Customer File

• Back Order and Special-Order Files

• Job Files

• Research Credit Memos

• Assist with credit and sales problem resolution.

• Answer telephones promptly and professionally.

• If necessary, communicate messages and information to appropriate parties if they are unavailable.

• Photocopying/scanning of documents

• Turn all paperwork in promptly and correctly. Under limited circumstances should you physically retain original documents (such as register, RGAs, credit memos, etc.)

• Comfortable having detailed project discussions on the phone or web conferencing.

• Work closely with Outside Sales to solidify customer relationships.

• Collaborate with industry partners to resolve issues.

Work shift and hours:

• Full-time, hourly, non-exempt

• Monday - Friday all in-office

• 8:00am - 5:00pm or 7:00am - 4:00pm

Compensation Details:

• The expected pay rate for this position is starting at $21.00 per hour depending on experience.

Why should you join Cape Electrical Supply?

The company has specialized in providing a high level of service and a large available product offering of the industry’s leading brand names. Chances are, if you need a specific electrical product by name, part number, or application, Cape Electric will have it available either through stock, vendor distribution, or factory order. Cape Electric’s growth has allowed the company to expand beyond the traditional commercial and industrial markets. Cape Electric’s presence in voice and data communication, utility markets, and residential showrooms has become well established during the past 15 years. And, we’ve successfully merged today’s technologies with our capabilities to become a national supplier to a number of leading U.S. companies. At the heart of Cape Electric’s business is the people factor. We’ve worked to craft a culture that frees talented people to develop business relationships and become the primary source for their customers’ product related needs. The results have been outstanding. We invite you to become part of our universe.

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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