Easter Seals Jobs

Summary Patient Relations Assistant is assigned to the Patient Advocates Office. Assists and coordinates work in support of the patient advocate program. Assisting veterans, families and representatives, recognizing and recommending solutions regarding patient concerns. Identify existing and potential opportunities for improvement and suggest solutions. Serves as initial point of contact for questions from patients concerning services and is often the first point of contact for the Executive Office. Responsibilities Include but are not limited to: Initial point of contact for questions from patients concerning services and is often the first point of contact for the Executive Office. Uses judgmental decision making and may provide advisory and technical assistance to patients, administrative staff, and professional staff regarding medical care, or refer the patient for complicated concerns. Receives and handles concerns ensuring that quality service is rendered in a timely, competent, and caring manner. Researches problems and/or reviews issues and requests related to information regarding provisions for medical care, eligibility, etc., clarify issues, and evaluate the need for additional information. Provides administrative functions for the facility compiling ADP security requirements, handling written correspondence and telephone inquiries, training, contracting various ancillary services to ascertain status of interpretation and professional staff for consultation regarding final disposition of patient treatment plans. Assists in preparing inquiries, such as Congressional inquiries. Assists in tracking and preparing monthly reports on all patient centered and customer service activities and enters daily into the Patient Advocate Tracking System (PATS). Maintains files in the office and tracks correspondence coming into the medical center. Position Description Title/PD#: Patient Relations Assistant/PD106130 Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Preferred Experience: 1 year front line customer service experience in a healthcare environment. Minimum Qualification Requirement: GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Handling written correspondence and telephone inquiries, training, and contacting various services. Assists in preparing congressional inquiries. Assists in tracking and preparing monthly reports on all patient centered and customer service activities and enters daily into the Patient Advocate Tracking System (PATS). Maintains files in the office and tracks correspondence coming into the medical center. Provide advice regarding regulations. Provides advice regarding regulations. Assisting and coordinating work in support of the Patient Advocate program. Assist all Veterans and their families, and stakeholders. There is no educational substitution at this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.