Easter Seals Jobs

Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ Primary Role_ * Sr. Manager, CMO oversees the development, direction, implementation, and maintenance of the CMO processes and policies that result in efficiency and governance across the change portfolio of work * Drive the definition, adoption, implementation, and continuous improvement of project/program/change management methodologies within the CMO team and throughout the business to ensure change strategies are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations * Establish a clear vision with delivery route map including interim milestones and long-term measures of success / KPI * Works with leadership to develop strategic planning and execution plans to properly align change resources in support of those plans * Guide the CMO team to ensure that the department conducts project request and prioritization sessions and ensures decisions are committed to and communicated across the organization * Support the successful delivery of initiatives, projects, programs through effective facilitation, tracking and reporting. Assist with advising and mentorship of project managers and teams on the best use of change management disciplines and approaches and act as the first point of contact for any change management queries * Proactively identify and escalate business issues and considers options to manage implications and risks on project timelines, budgets, metrics and goals * Improve the consistency, predictability, and efficiency of the change deliverables * Facilitate post project / portfolio review sessions to identify areas for improvement and best practices * Manage Organizational Change Management Advisory Committee _ Key Accountabilities_ * Sr. Manager CMO develops project/program/portfolio management methodology, practices, standards; supports a centralized repository; coordinates project communications; mentors and coaches project managers; centralizes monitoring and project control; and centralizes project operations. S/he also provides data-based analysis to senior management that projects are compliant to standards and procedures and acts as lead of a formal and structured governance body. * Work in alignment with business and leadership to ensure business strategy, goals and schedules are met * Establishes standardized process for proposal grooming, pipeline review, intake process and initiative prioritization * Creates strategies for risk mitigation and contingency planning * Efficiently identifies and mentor/coach to resolves project issues, as needed * Develop and manage management reporting on KPI’s, key drivers and metrics aligned to the deployment of the projects’ solutions and overall change goals * Develop and leverage applicable Change Management standards and best practices as defined by CMO and the enterprise * Create an OCM dashboard to provide visibility into OCM status and risks/issues at both the project and program levels * Managing a master change comms calendar to understand and advise on other change initiatives across the company * Demonstrate behaviors which are aligned with the organization’s desired culture and values * Develop a high-performance team to achieve superior results * Empower associates to exceed expectations of their role * Foster a learning organization, recognizing coaching opportunities, and associate satisfaction * Reports progress and issues to the appropriate teams and management as needed _ Knowledge/Skills_ * Strong understanding of foundational governance and frameworks relevant to business process * Experience with project, program & portfolio management, SDLC, Agile and Waterfall framework, project management tools such as Agile Central, JIRA, MS Office tools * Working knowledge of digital technologies and applicability for the water and wastewater industries * Proven ability to drive accountability, compliance and governance adherence. Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels * Ability to operate effectively in a matrixed organizational structure * Ability to listen, and build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams * Ability to map joint organizational vision and long-term thinking, imagination, and idea generation * Ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment * Strong leadership, business, technical, analytical, problem solving and verbal and written communication skills * Ability to balance what is “right” with what is “realistic” * Ability to stay focused on identified priorities * Ability to deal efficiently with escalations and difficult situations/people under pressure * Effective at communicating complex concepts to business organizations in a manner that is easy to understand * Customer-oriented approach in managing communications and issues * Highly organized and able to manage time effectively * Flexible and adaptive to changing business environment and stakeholder priorities * Excellent listening skills in order to successfully interpret business needs _ Experience/Education_ * Bachelors degree with appropriate/transferrable experience - Organizational Development, Change Management, Human Performance Technology, Communications is required * Strong MS Office * 10+ years’ overall experience with Project or Change Management strategies * 5+ years’ experience in business process analysis, business process modeling, governance and/or framework development * Highly skilled in the use of Microsoft Office Products, Apps, and Services. * Regulated utility experience preferred _ Travel Requirements_ * As necessary, up to 30% _ Certifications/Licenses_ * Proficient in change management principles, methodologies, and tools such as Prosci, Change First, ACMP, etc.; psychology of change, Certification preferred but not required _ Work Environment_ * Standard office environment _ Competencies_ Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.