Job Information
Harris Blitzer Sports & Entertainment Manager of CRM in Camden, New Jersey
Position overview:
As the Manager of CRM, you will be responsible for developing, implementing, and leading HBSE’s CRM strategies that build and enhance relationships with fans, drive revenue and retain revenue across different departments.
The Manager of CRM should have experience maintaining a stable CRM environment, knowledge of how to drive cross-functional adoption of CRM tools and strategies, and the ability to implement and manage best-practice operations within the platform.
Responsibilities include, but are not limited to the below:
Develop and execute a comprehensive CRM strategy designed to monitor and enhance fan engagement, acquisition and retention
Supervise day-to-day CRM administration including data hygiene, data manipulation, and user management and training
Evaluate and recommend CRM best-practices that improve data integrity and enhance user interface and adoption
Work cross-functionally with internal stakeholders to support sales campaign strategy by managing the lead universe, monitoring customer insights and measuring performance
Create reports and dashboards to evaluate ticketing, premium, and partnership campaign KPIs
Collaborate with the analytics team to execute recommendations from predictive modeling including but not limited to season ticket member retention targeting, lead scoring and efficient sales outreach.
Assist to implement internal and external data governance guidelines, including but not limited to ongoing audits of CRM and its processes
Ensure platform features and operations are in compliance with relevant data privacy requirements (GDPR, CCPA, etc)
Foster collaborative relationships across the organization while serving as a point of contact for internal stakeholders and external vendors
Perform other duties as assigned by management
Qualifications:
BA/BS degree in a relative field or equivalent work experience required
Minimum two (2) years of experience in CRM campaign creation, workflow, and execution
Proficient knowledge of database architecture and SQL is preferred
Experience with data visualization tools (Tableau, PowerBI, etc)
Must possess exceptional attention to detail, communication, time management, and organizational skills
Working conditions:
Travel Requirements: May be required to travel on rare occasions (<10% travel); trips may require air travel and/or overnight stay for one or more nights.
Work Environment: This position generally requires that work be performed from the Camden, NJ office but we will consider qualified applicants who may need to be based in our Newark, NJ office.
Our benefits:
Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
Pretax Transportation Benefit
Generous parental leave policies
401K (100% up to 5% is matched, after 1 year of service)
Unlimited Paid Time Off
13 Paid Holidays
½ Day Summer Fridays
Complimentary or Discounted Sports & Concert Tickets
On Site Fitness Rooms
Other League & Partner Discounts
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
