Easter Seals Jobs

ATS Company: ATS Corporation

Requisition ID: 12921

Location:

Cambridge, ON, CA, N3H 4R7

Date: Sep 1, 2024

Manager, Spare Parts

The world isn’t standing still, and neither isATS Life Sciences- We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growingATS Life Sciences Systemsteam a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

ROLE SUMMARY:

The Spare Parts Customer Service Manager is responsible for leading the Cambridge Life Science Systems spare parts business, growing spare parts bookings, revenues and margins, and continually improving the customer experience. The candidate will manage and provide coaching to the spare parts Customer Service team, support and initiate continuous improvement initiatives, manage key performance indicators (KPIs), and ensure that customer satisfaction expectations are exceeded. Furthermore, the manager will be a key stakeholder in the implementation of technology and platforms that will evolve and enhance the customer experience.

Job Description

Responsibilities include:

• Manage the receipt of, and response to, request for proposals (RFPs). Ensure that proposals submitted are competitive, and delivered accurately and on time, and that CRM data is maintained accurately and in a timely manner.

• Collaborate with procurement and vendors to ensure that solutions quoted to customers are accurate and competitive.

• Determine appropriate inventory levels for growing the spares business while minimizing risk of excess and obsolete inventory, and implement system updates to ensure that inventory levels are maintained to plan.

• Create recommended spare parts lists (RSPLs), that are accurate and ensure startup success for our customers.

• Ensure that customer orders and purchase requisitions are entered accurately per the customer purchase order.

• Report on projected bookings and ensure that revenue, margin and delivery forecasts are accurate.

• Monitor visual metrics and ERP data and collaborate internally to ensure consistent on-time order delivery.

• Manage customer escalations and conduct problem solving exercises to ensure that root causes of issues are identified, and proper corrective actions are implemented. Gauge customer satisfaction using surveys and customer visits as necessary.

• Co-ordinate with project management, sales and account managers to identify proactive solutions to maximize the spare part offerings. Deploy and conduct analysis to identify value added spare part solutions for customers including, but not limited to, inventory optimization, safety stock, consignment and obsolescence management.

• Facilitate and drive the continued evolution of the spare parts business through the use and deployment of technology and best practice. Participate with Global Services on the implementation and enhancement of customer facing interfaces for spare parts.

• Responsible for the management and updating of relevant spare parts departmental ISO procedures, guidelines, templates and best practices. Participate in audits as necessary to demonstrate conformance to department processes.

• Collaborate with other ATS Divisions and Global groups to disseminate best practice, collaborate on opportunities and engage in corporate initiatives.

• Coach and mentor the team to ensure conformance to guidelines and best practices. Provide supportive and constructive feedback to team members and manage performance.

• Provide daily, weekly and monthly reporting on key performance metrics to Service Leadership. Actively encourage and implement initiatives to improve metrics and achieve department goals.

• Participate in ABM and Kaizen events

• Working manager. Will provide hands on support if needed to critical situations and ensure that deadlines are achieved.

• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

• Travel expectation up to 10%, mostly in North America with some potential international travel.

• Participate in the remote support on call program as required.

Additional Information

QUALIFICATIONS:

Education

• A post-secondary degree specializing in business, technology, engineering or equivalent. MBA considered an asset.

Experience

The successful candidate is an excellent communicator, displays professionalism, leadership and has well-developed interpersonal skills. Possesses the ability to collaborate with a multi-disciplined engineering team. An good understanding of pneumatic, hydraulic, electrical and mechanical components, along with the ability to read drawings is essential.

• 5+ years’ experience in parts sales, business development, or strategic pricing roles in a capital equipment aftermarket support industry. 2 years’ experience leading people.

• Comfortable working in a matrix management structure.

• Strong background/education in lean process, procedure, and manufacturing practice.

• Deep understanding of MRO (maintenance, repair and operations), spare parts procurement, and maintenance component inventory management best practices.

• Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and success implementation of initiatives.

• Experience with warehousing, shipping and procurement.

• Fluent in English, written and oral.

• Experienced in the use of a CRM and understands its importance.

• Possesses excellent time management skills and is able to co-ordinate multiple projects.

• Resilient, calm under pressure, self-driven, attentive to detail, consistent, and process driven.

• Highly proficient with Microsoft Excel, and proficient in other MS office applications. Experience with JDE and project management software considered an asset.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply

Why YOU should join ourATS Life Sciences Systemsteam:

We value our PEOPLE- The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS- our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core -Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving

We prioritize internal GROWTH & DEVELOPMENT- ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards- Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 4% RRSP matching program and optional Employee Share Purchase Program

A place to BELONG:We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary