Job Information
City of Cambridge Library Clerk in Cambridge, Massachusetts
ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, reader\'s advisory and clerical duties in all areas of the library. Deliver exceptional and engaging customer service to the public. Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials. Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration). Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance. Monitor public areas of library. Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed. Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment. Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives. Other duties as required for the good of the Library. MINIMUM REQUIREMENTS: Education and Experience: High school diploma or high school equivalency is required. Knowledge, Skills and Abilities: Knowledge and understanding of the Library\'s mission, vision, values and strategic priorities. Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism. Strong customer service skills and commitment to public service. Ability to work with a diverse population in an urban setting. Effective communication and interpersonal skills and a positive attitude Sound judgment and problem-solving skills, including ability to handle unexpected situations. Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods. Knowledge of current technology and technological trends. Ability to operate computers, equipment, software and systems. PREFERRED QUALIFICATIONS: Bachelor\'s degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable. The work week is 30 hours, assigned in the best interests of the Library. The schedule may include evening and weekend hours.
