Job Information
Massachusetts Institute of Technology Desk Associate in Cambridge, Massachusetts
Desk Associate
Job Number: 24797
Functional Area: Customer Relations/Service
Department: Housing & Residential Services
School Area: Dean for Student Life
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: Wednesday-Sunday, 4pm-12am
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Posting Description
DESK ASSOCIATE, Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Divisionof Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.
Find a full job description here: https://studentlife.mit.edu/content/dsl-open-positions
Job Requirements
REQUIRED: High school diploma or equivalent; robust verbal and written communication skills; customer service orientation; desire to work in a collaborative environment; excellent organizational and problem solving skills and the ability to handle multiple tasks, work independently, and in a diverse and fast paced environment; and experience with the use of web based programs (e.g. Microsoft Office Suite). PREFERRED: Bachelor’s degree with emphasis on customer service or operations; and customer service or office experience. Job #24797
This position is full-time. This position is designated as essential personnel in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.
Hourly Rate: $26.00/hour. Schedule: Wednesday-Sunday, 4pm-12am.
1/28/2025
