Easter Seals Jobs

M&E Manager

Job ID

188119

Posted

23-Oct-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

Cambridge - England - United Kingdom of Great Britain and Northern Ireland

Job Title: M&E Manager

Role Purpose

M&E Manager responsible for management of all Mechanical, Electrical, and Plumbing related reactive and chargeable works within a healthcare environment.

The M&E Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the Trusts Contract. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.

This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role. His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure and H&S Procedures.

Key Responsibilities

• Line Management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive Maintenance

• Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Operational Support Team Employees and Vacancies

• Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities

• Management of the supply chain - including sub-contractors and suppliers

• Attending Weekly and Monthly CBRE and Client meetings

• To provide technical and operational support and advice to the engineering & operational team

• To manage and submit monthly report and compliance information to the Account Manager/Director

• To support the Account Manager/Director

• Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support

• Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines

• To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard

• Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively

• Ensuring planned maintenance services are scheduled and completed on time

• Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready

• Ensuring that all external portals for contract information are regularly updated according to work completion

• Managing client/end user escalations and queries

• Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain

• Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed

• To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff

• To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect

• Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance

• Recruitment of staff for vacancies in line with operational budgets and company recruitment policies

• Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works

• Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors

• Ensuring eLearning is completed and fully up to date for yourself and your team

• Identifying succession within the existing team; ensuring that development and mentoring are implemented

• Reviewing, maintaining and scheduling role and business specific training for yourself and your direct reports

• Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner

• Aid Account Manager/Director in Forecast Document updates monthly

• Answer calls and emails in a professional and timely manner

• Manage holiday, sickness, maintaining the correct and required staff level within the building

• Maintain people records such as new starters, leavers and any changes in staff

• Attend and participate in any relevant training courses

• Management of Concept System and reporting

• Collate team timesheets and expenses weekly

• Attend and actively participate in weekly Webquote meeting with Account Manager/Director and Customer

• Webquote management / raise Extra Works jobs in a timely manner

• Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Lead

• System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)

• Ensure the delivery of high Customer Service Standards

• Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues

• Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.

• Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts

• Promoting and maintaining the core values and behaviours of CBRE

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment

• Ensuring business policies and processes are effectively communicated, and implemented within the Team.

• Reporting to a CBRE Account Manager/Director

• Accountability to the CBRE functional heads, as appropriate

• Ensuring staff compliance with policy and procedures

• To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices

• Communicate effectively and build/maintain relationships at all levels with internal and external customers

• Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed etc

• Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks

• Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place

• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

• Maintain CBRE notice boards on site.

Person Specification/Requirements

• Strong understanding and experience of a technical disciplne in Electrical, Mechanical, Plumbing. or Heating and Ventilation systems

• Demonstrable experience within a similar management position

• Healthcare and HTM experience advantageous

• Previous experience of Concept CAFM System desirable

• Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent

• ILM 2 Certificate or Similar

• Minimum requirement for C&G Level 3 Mechanical/Electrical discipline qualification

• BOAS Cat 2 Qualification advantageous

• HTM relevant AP Qualifications desirable

• Ability to lead from the front in times of critical events on site

• Strong organisational and communication skills with the ability to priorities workloads

• Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint

• Diligent and pro-active

• Ability to prioritise and act on own initiative

• Excellent organisational skills and exceptional attention to detail

• A flexible approach to work with a willingness to travel would be essential

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)