Easter Seals Jobs

UPMC Tri Rivers Musculoskeletal is hiring a full-time Lead Surgery Scheduler. This position will work out of their 2 Butler locations as well as North Hills Passavant. This is a Monday-Friday, daylight position with the option of working 4- 10 or 5 8-hour days.

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.

Responsibilities:

• Provide patients with pre and postoperative instruction according to service-specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by the physician.

• Assists in the recruiting and hiring of surgery schedulers

• Send/receive patient medical records per Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc.

• Assists nurses with messages/triage/OR chart prep etc.

• Assist management staff with supervisory activities. Participates in the creation and implementation of departmental goals, processes, and procedures.

• Ensure all billing and insurance information is current and accurate.

• Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizes patient flow. Verify insurance coverage and patient demographics. Prepare and manage charts to ensure information is completed and filed appropriately.

• Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.

• Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers, and other department personnel as defined in the departmental and UPMC/UPP job performance standards. Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed

• Obtain pre-certification and/or referral before the date of the procedure. Ensure that informed consents are signed.

• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. Clean according to the scheduled maintenance program and keep appropriate records.

• Accompany patients to the exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc. Collect patient information/history; take vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.

• Provides leadership for all surgery schedulers.

• Acts as preceptor for new hires.

• Manage inventory of supplies; restocking exam/procedure rooms.

• Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).

• Completes performance appraisals for surgery schedulers.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Comply with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data.

• Coordinate surgery cases and communicate with hospital personnel to obtain approval for hospital admissions.

• Guides workflow and/or assigns tasks to other clinical staff.

• Mentors, orients, and provides ongoing training to staff.

High school diploma required. Completion of a medical assisting program or 4-5 years experience in a medical field. Proficiency in medical terminology preferred. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. General knowledge of computer software and practice management databases is required. Knowledge of the Epic practice management programs preferred. Strong organization, time management and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. Ability to deal compassionately and professionally with patients is essential. Ability to work independently and possess sound decision-making skills. Ability to prioritize work demands. Ability to consistently maintain confidentiality with regards to all job assignments and related information.

Licensure, Certifications, and Clearances:

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.