Easter Seals Jobs

Job Title: Collections Representative

Job Description

We are looking for a dynamic Collections Representative for our client in Edmonton, AB. The Collections Specialist will be responsible for 80% business to business collections, 20% Business to Consumer collections.

Responsibilities

• Handle early-stage collections on majority commercial and some consumer accounts.

• Prioritize collections of accounts within the team.

• Identify process gaps and recommend solutions for improvements.

• Problem-solve solutions for early defaults and collapses and present to management.

• Reduce the collapse rate.

• Track and report on work queue results using Excel and qualitative feedback.

• Control negotiation with customers on payment timelines, partial payments, default fees, etc.

• Address operational issues.

• Perform other duties as assigned.

Essential Skills

• 3+ years of business to business collections and customer service experience.

• Experience with front-end soft collections and late-stage collections.

• Excellent communication skills, both written and verbal in English.

• Intermediate Excel skills, including formulas and V lookups.

• Must live within Edmonton or Vancouver city limits.

Additional Skills & Qualifications

• Experience with auto, heavy equipment, or marine collections.

• Process improvement experience.

• Experience with Oracle.

• Experience working with a dialer system.

• Skip tracing experience.

• Tech savvy, proficient in using multiple platforms.

Benefits:

RSP Matches 100% up to 5% of Salary

Company stock plan

3 weeks Vacation

2 weeks sick leave

100% covered benefits

Work Environment

You will be working closely with the Collections team, directly reporting to management. Hours are Monday to Friday, starting at 7am, 8am (GTA/MTL), depending on the auction schedule, for a 40-hour workweek. This is mostly a remote position with very limited requirement to go to the office. The dress code is business casual.

Pay and Benefits

The pay range for this position is $55810.00 - $55810.00/yr.

Workplace Type

This is a hybrid position in Burnaby,BC.

À propos d'Aston Carter:

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.

La diversité, l’équité et l’inclusion

Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :

• L’embauche des talents diversifiés ;

• Le maintien d’un environnement inclusif par une autoréflexion permanente ;

• La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;

• L’assurance des opportunités de croissance pour nos gens.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.