Job Information
EnergyHub, Inc. Director, Engineering in Burlington, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1230147
Main Responsibilities
Own success for your region.Take full ownership of the West and South regions P&L by driving revenue, managing ARR to meet or exceed company targets, developing and implementing strategies to grow accounts for long-term value and client satisfaction, and serving as the senior escalation point for client issues to ensure timely and effective resolution.
Drive strategy.Collaborate with the Executive Team to develop and execute strategic initiatives that drive growth and efficiency within the West and South regions, lead cross-functional projects and initiatives to ensure alignment with overall company goals and objectives, manage and develop team members while fostering a culture of continuous improvement, learning, and knowledge sharing, and promote excellent people management and leadership through weekly one-to-one meetings, holistic performance management, and creating an environment where high performers can thrive and grow in their careers.
Model senior leadership in the business.Oversee a team of Client Success Managers, helping the team manage launches and multi-faceted programs with device partners, clients, and internal teams. Ensure program operations are seamless and client goals and success metrics are top of mind for the organization. Work with Sales to design new program structures to meet client requirements and identify new (and improve existing) tools, processes and best practices. Track and drive renewals and upsell efforts. Develop and report on key metrics of utility programs with internal teams. Foster a collaborative, proactive, problem-solving, high-performance culture within the Client Success team.
Be a trusted advisor who ensures we meet clients and internal goals. Help the team manage internal expectations as well as those of our clients. Spend time to understand client objectives and help the team guide clients through key decisions to design programs that support these targets. Help set the direction for new programs, including shaping program designs for new BYOD programs and informing required resources for delivery of contracts. Be an escalation point when difficult situations arise and help the team resolve operational challenges. Support Product and Marketing in capturing the voice of the customer and market feedback. Develop and execute strategies to meet or exceed financial targets by managing the ARR for your region.
Be an effective communicator. Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients. Maintain consistent communication with an array of stakeholders to ensure efficient program implementation across the portfolio, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. Foster effective decision-making and operational excellence by building relationships and helping internal teams understand priorities and business context.
Be a product and service expert. Develop a comprehensive knowledge of demand management, the drivers of program success, and a deep understanding of the product to effectively communicate capabilities to clients and shape program design. Actively contribute to the refinement and development of new product features and service offerings. Support contractnegotiations between EnergyHub and utility clients, SOW negotiations withpartners and development for end-use customers.
