Job Information
Arizona Department of Economic Security Product Specialist Havasu in Bullhead City, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6745671
The product specialist position is responsible for identifying and assisting customers with all their car buying needs, providing exceptional customer service and creating a memorable care buying experience. It is the product specialists responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction.
Essential Functions
- Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Directly responsible for selling vehicles, volume and customer satisfaction standards, as set at the solid discretion of the dealership.
- Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
- Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
- Utilize floor time effectively in meeting the customers needs and soliciting sales.
- Determine each customers vehicle needs by asking questions and listening.
- Demonstrate and test drive vehicles.
- Verify that customers are qualified for their wants, needs, and ability to buy.
- Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Understand the terminology of the automobile business and keep abreast of technology changes in the product.
- Perform pre-delivery inspection and road test before delivery to customer.
- Deliver vehicles to customers after purchase. This process ensures that the customer understand the vehicles operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
- Conduct telephone transactions courteously and promptly.
- Move and arrange display vehicles on showroom and on lot as directed by management.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Know and understand the federal, state and local laws, which govern retail auto sales.
- Attend pertinent training and stay current with sales department concerns and sales techniques.
- Attend sales meetings.
- Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
- Shows when scheduled to work, on time, ready and able to perform essential job functions.
- Adhere to all company policies, procedures and practices.
- Perform other tasks as directed.
Education and Experience Requirements
- High school diploma or GED.
- 1-3 years sales or customer service experience
- Automotive sales experience helpful, but not required.
- Must enjoy and excel in a team environment
- Must have an upbeat and positive outlook
- Must be dedicated and reliable
- Must have a clean driving record
- Must be able to pass a drug screening and background check