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Expeditors Transcon Manager (US Domestic Transportation) in Buffalo, New York

  • “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals

  • 300+ locations worldwide

  • Fortune 500

  • Globally unified systems

Major Duties and Responsibilities:

Customer:

  • Actively develop and retain Transcon business together with the sales and account management teams.

  • Complete sales and retention calls per company guidelines.

  • Provide proactive pricing alternatives, routing solutions and technical assistance to customers.

  • Take an active role in the transition of new business/updates to existing business.

  • Maintain personal relationships with customers at all levels.

  • Keep customers updated on market conditions, new technology, and other value added services.

People:

  • Support District recruiting strategies for new employees.

  • Develop department personnel. 

  • Review and conduct staff 1:1's and annual reviews timely. 

  • Ensure and assist supervisors and key staff with goals and experiential learning.

  • Facilitate effective department meetings.

  • Meet company standards of 52 hours training per year, including as needed management/leadership training.

Operations:

  • Maintain accountability for execution within the department

  • Maintain accountability for departmental District Excellence measurements

  • Proactively monitor exception reports to ensure Expeditors is meeting key expectations within the life of each shipment

  • Maintain fundamental understanding of Expeditors operations systems

  • Support the service provider program within the department, ensuring consistent and high level operational quality to our customers

  • Collaborate with Service Provider Manager on service provider evaluations at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

  • Ensure department is using all system tools to their fullest potential

Finance:

  • Ensure that productivity and profitability goals for the Transcon department are met

  • Ensure billing is completed timely and accurately

  • Assist District Manager annual budget preparation

  • Meet monthly with Branch Operations Manager and District Manager to review department financial P&L and productivity results and goals

  • Attend accounting meetings and proactively work to maintain accounts payment within terms

Compliance:

  • Promote compliance by following all company policies and regulations

  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

Culture:

  • Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Knowledge:

  • 5+ years domestic transportation experience

  • Strong U.S. domestic transportation market knowledge

Skills:

  • Proven interpersonal and communication skills

  • Proven negotiation skills

  • Microsoft Office skills (Excel, Word etc.)

Behaviors:

  • Proven leadership background

  • Professional appearance and attitude

www.expeditors.com

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance 

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan 

  • Training and Personnel Development Program

All information will be kept confidential according to EEO guidelines.

The salary for this position is $60,500 plus monthly bonus.

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