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Technology Support Technician I

Location: Larkin Bldg @ Exchange Street

Location of Job : US:NY:Buffalo

Work Type : Full-Time

Shift: Shift 1

Job Description

Summary:

Technology Support Technician I to provide enterprise-level customer service. You will diagnose and troubleshoot software and hardware problems. Responsibilities include monitoring and resolving network issues, configuring operating systems, using remote desktop connections to provide immediate support for Health Care IT systems, achieving 80% or higher first contact resolution, and quality assurance scores of 90% or higher.

To be qualified for this role, you should hold an associates degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Citrix or similar certification is a plus. A+ certification required or within 6 months of hire. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

Education And Credentials

Responsibilities:

AA - Associate of Arts Information Technology or relevant field required. BA - Bachelor of Arts Information Technology or relevant field preferred.

Experience

Other information:

1 year of experience in IT Support preferred. IT skills assessment based on CompTIA A+ required. COMP TIA A+ within 6 months of hire required. Prior experience supporting a hospital, health system or care network a plus. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Working Conditions

Working conditions:

Essential:

• Weight Requirement - Sedentary (10 lbs)

Job Details

Department: KH Information Technology ITSM & Network Ops

Standard Hours Bi-Weekly: 75.00

Weekend/Holiday Requirement: Yes

On Call Required: No

With Rotation: Yes

Scheduled Work Hours: 6a-2p; 6:30a-2:30p; 7a-3p; 7:30a-3:30p; 8a-4p; 8:30a-4:30p;

Work Arrangement: Onsite

Union Code: N00 - Non Union KH

Requisition ID#: 1763

Recruiter: Sunita S. Khemai

Grade: HR208

Pay Frequency: Bi-Weekly

Salary Range: $22.65 -$31.15

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

Position Technology Support Technician I

Location US:NY:Buffalo | Information Technology | Full-Time

Req ID null

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.