Job Information
Catholic Health Network Analyst III Information Technology in Buffalo, New York
Salary: 72,618.00-108,927.00 USD
Facility: Sisters of Charity Hospital Dever Building
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Days
Hours:
Monday Through Friday 8AM - 4PM
Summary:
The Network Analyst III leads the networking analyst team in customer service and technical expertise through the administration, escalation and/or resolution of any technical problems, service requests, or project work. Handles escalated technical problems and performs root cause analysis to reach problem resolution including service requests and project work. Monitors activity in call tracking system; assigns/delegates work to network analysts as appropriate.
Responsibilities:
EDUCATION
- Bachelor's degree with a minimum of two (2) years of related experience
or
- Associate's degree with a minimum of four (4) years of related experience
KNOWLEDGE, SKILLS AND ABILITIES
Superior written and verbal communication skills
A strong technical aptitude and excellent analytical and organizational skills
The ability to act as a customer service advocate
The ability to lead by example and willingness to share knowledge with other Network Analysts
The ability to lead teams of professionals
The ability to repair and perform preventative maintenance on personal computers, laptops, wireless devices, software and other related peripheral devices
Experience with client - server applications is required
A professional presentation and the ability to interact with customers in a courteous manner
Working knowledge of one or more of the following infrastructure technologies:
VMware
Storage (NAS/SAN)
Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server)
Active Directory
Exchange/MS SQL/Sharepoint/Citrix
Routing/switching/firewalls/VPN
Voice over IP (VoIP) and/or other related voice technologies (voice mail, call routing, PRI, contact center, etc)
Backup systems and disaster recovery
WORKING CONDITIONS
Have a valid driver's license, transportation, and be willing to travel between Catholic Health (CH) sites as needed
While normally assigned to a single site, the incumbent must be willing and able to travel to any CH site to provide technical support services to the CH client community
The normal work week encompasses 37.5 hours to be achieved. However, the incumbent will be required to wear a pager as he/she will be part of a regular rotating on-call list to provide technical support services to the CH client community during the off-hours Monday through Friday and on weekends
Normal heat, light space, and safe working environment; typical of most office jobs
REQNUMBER: 31586
