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M&T Bank Banking Services Operations Associate IV (Retail Servicing Quality Control) - Hybrid in Buffalo, New York

Overview:

Completes quality control of associate processes on a daily, weekly and monthly basis as assigned and requiring knowledge of multiple systems and cross-departmental processes.

Primary Responsibilities:

  • Manage department email box, assign tasks and follow-up on requests.

  • Complete quality control functions on associate and vendor processes as assigned.

  • Maintain department procedures and implement new procedures as needed.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder works under minimal supervision while interacting with numerous internal RLS departments.

Education and Experience Required:

  • Associate's degree and a minimum of 1 years’ work experience, OR

  • In lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience

Education and Experience Preferred:

  • Proven internal and external customer service experience

  • Proficiency with personal computers as well as pertinent spreadsheet and word processing software

  • Excellent verbal and written communication skills

  • Advanced problem solving skills

  • Minimum of 1 years’ relevant experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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