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About this role

The Dynamics Solution Center team’s mission is to create best-in-class experiences for our business users by providing a reliable and effective service in developing and supporting the use of the MS Dynamics platform used by over 4000 people across Sales and Service teams.  We are focused on evolving, developing, and implementing MS Dynamics features through effective product strategy and platform engineering of the application as well as global user support.  

*The Role *  

We are looking for a Product Manager to develop and execute our product road map and enhance our CRM *platform to empower our sales and service teams. *  

Sales and Service Enablement and Optimization:  

• Contribute to delivery of the MS Dynamics roadmap and the future direction of the product 

• Build and maintain relationships with key business stakeholders to understand priorities, needs, and opportunities for enablement and efficiencies

• Work closely with Service and Sales teams to understand their pain points and requirements. 

• Ensure the product aligns with Sales and Service goals and accelerates revenue growth. 

• Collaborate with our engineering teams to design appropriate solutions to user requirements  

• Manage new features from idea to delivery including ensuring user stories and acceptance criteria are comprehensive 

• Provide release training, e.g. features releases and office hours 

Support and Troubleshooting:  

• Provide support to end-users and resolve issues related to Dynamics 365. 

• Investigate issues and work with DSC members and Microsoft to find solutions  

• Partner with CX Transformation, Client Data and Analytics teams to ensure data governance and data for analytics.  

• Develop tools, collateral, and training materials to support Product evolution 

Essential skills / experience  

• Product management experience, preferably with Microsoft Dynamics 365. 

• Strong understanding of CRM concepts, sales processes, and customer service workflows. 

• Experience of Azure DevOps, integrations, and product management tools. 

• Experience and understanding of both waterfall and Agile project management disciplines. 

• Flawless written and verbal communication and ability to gain buy-in on plans from a non-technical audience at varying degrees of seniority. 

• Positive attitude and resilience, with strong problem-solving skills 

• Skilled at working effectively with cross functional teams.  

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.