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Job Description

Department Description : Oracle, the world's premier database company, is hiring expert technical support staff for MySQL - the world's most popular open source database!

MySQL continues to grow and expand, recently with products in the Cloud: Heatwave in Oracle Cloud Infrastructure (OCI); Heatwave in Amazon Web Services (AWS), etc.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.

Job Requirements : We are looking for a person that is both friendly and knowledgeable to assist our customers.

At least a solid background in some of our products and how to use them is required. A preferred candidate will demonstrate deep knowledge of several of the MySQL products and how they operate.

MySQL operates primarily in SQL. Proficiency in any dialect of SQL is a must. Experience with MySQL's SQL is preferred.

You must be highly functional, in a command-line environment, on either Windows or Linux. Expertise in both would be preferred.

English proficiency, both written and verbal, both conversational and technical, is also a requirement. This is the common language that our internal support system uses globally (this is a universal Oracle policy not limited to MySQL). There may be opportunities to interact in your native language, but the majority of your working day will be spent in English.

If you do not already have a MySQL Certification, you will be expected to earn one within the first couple of years in this position.

Additional Details: Preference will be given to the candidate who possesses these additional qualities or talents:

• Experience managing or supporting MySQL (or similar DB) in a production environment. Example: backups, performance tuning, replication.

• Experience on any Cloud infrastructure is a plus, with preference on Oracle Cloud Infrastructure (OCI).

• Experience with a Cluster environment is a plus, with preference on MySQL NDB/InnoDB Cluster.

• Knowledge of at least one computer language is a plus, with preference on C, C++ or Java.

• Strong troubleshooting skills.

• The ability to independently self-motivate while still being an active part of a team. This includes the ability to manage multiple priorities with minimal supervision.

• The ability to relate with and share knowledge at a level appropriate to the customer. That means that some higher-level experience (such as a degree) in some technical field (math, engineering, technology, or sciences) will come in handy. Life and prior work experiences will also contribute to this.

Career Level - IC3

Responsibilities

Posting Description : What this job involves:

• Interacting with customers to solve a wide range of problems.

• Interacting with other Support members to get or give assistance.

• Interacting with other Oracle teams to help them or their customers when MySQL is involved.

• Interacting with other MySQL teams to discuss or report customer issues, feature planning, or documentation changes.

• Maintaining a high degree of professionalism when representing MySQL.

• Contributing to the development and maintenance of our Knowledge Base.

Most of your interactions with customers will be in written form. Some direct calls or web conferences are unavoidable.

You will be the technical interface between MySQL and a wide variety of customers with a wide variety of skills. Flexibility is necessary for that communication to go well.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer