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The Identity and Access Management (IAM) Operations is a global organization within CISO (Chief Information Security Office) with 600+ staff located across the globe. IAM Ops manages entitlement and provisioning of access for internal Citi employee / contractors and increasingly for external Citi clients who are using Citi applications. IAM Ops works in partnership with CISO to build appropriate security architecture in new apps and supports large business driven technology projects related to information security issues.

Lead the support for a portfolio of applications/infrastructure systems and manage a group of experts who execute IAM services for multiple functional area. Provide leadership and guidance to IAM Ops teams indirectly to ensure alignment with organizational priorities. Coordinate with multiple team leads to drive the success of the assigned functional area, leveraging indirect influence to meet targets. Take active part in the day-to-day management and performance evaluation of the IAM Operations team leaders responsible for the execution. Represent the functional area towards IAM leadership and business partners. Responsible for volume, quality, and timeliness of service delivery for the managed portfolio. Give oversight for new systems on- and offboarding. Identify the need for and develop new and improved procedures considering the Risk & Control and information security aspects. Full people management responsibility, ensuring motivation and development of team.

The Identity and Access Management Operations Functional Manager will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company. The position provides opportunity to develop the people and the project management skills, to plan and get prepared for the upcoming milestones, which effect the team’s daily operation. It gives a unique opportunity to develop off-site / remote people management skills and to gain experience in global leadership.

What you will do:

• Develop and drive a high-performance team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each staff member, ensure appropriate training is provided to the team, encourage personal development plans and deliver specific ongoing feedback at every opportunity.

• Mentor and coach individuals within and/or outside of his/her team.

• Check and reviews implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM Service Catalogue requirements for simple thru complex, multi-tiered applications. Responsible for the service/compliance quality and accuracy.

• Partner with Site Head to ensure operational needs are met for Risk & Control, Reengineering, Employee Engagement and Financial Controls.

• Effectively use Talent Management process and system to drive team performance. Hold others accountable for performance on common goals. Address performance issues.

• Apply best practices in coaching on a daily basis. Works with others to identify development needs and resources. Provide team leadership.

• Understand and apply complex decision-making processes. Seeks out input from all involved stakeholders. Comprehend all risks in decision-making. Involved in higher level decisions.

• Utilize effective interpersonal techniques. Strong communicator. Effectively uses influence to build support for key initiatives. Understand how to motivate individuals and teams to drive results.

• Demonstrates strong understanding of end-to-end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements considering the Risk & Control and information security aspects.

• Able to handle simple thru complex, multi-tiered escalations, problems by utilizing key information security administration practices, policies and providing excellent customer service. Lead to resolve severity escalations and responsible for the team to identify root cause and create corrective action plan(s) as necessary.

• Represent and support IAM Ops on Risk & Control calls, meetings with Audit. Collect and analyze evidence (deliverables) with Risk & Control for internal/external audits.

• Identify registers and resolves potential compliance issues. Drive and encourage Information Security culture.

• Accountable for accuracy of Information Security Administration inventory.

• Assist the Site Head to lead the employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives.

• Interpret and guide others in the principle of Information Security concepts and policies; and develops and implements into day-to-day work. Ability to explain principles behind IS/IAM policies and guidelines.

• Communicate the need for change to remain competitive. Involves others in the change process. Understands complex change theory and how to overcome resistance to change.

• Inspire others through communication of Citi, organization and department vision, strategy, and goals. Align work to Citi, organization and department vision, strategy and goals. Develop strategy and SMART goals for key initiatives. Ensure accountability for goal achievement.

Your profile:

• Bachelor’s degree/University degree or equivalent experience.

• 5+ years’ experience in an Information Security Administration environment (ISA provisioning, compliance reviews, incident/change management handling security engineering or related IS field) is desirable.

• Technical experience in security administration supporting a large user environment.

• Solid understanding of industry standard security practices desirable.

• 5+ years’ experience in people management.

• Good command of English language (both verbal and written).

• Experience with BI tools is an advantage.

• Ability to work independently and without any influence from manager.

• Manage multiple efforts and adjust priorities with evolving work efforts.

• Strong people management skills focusing on development and growth of team.

• Analytical and detail oriented.

• Proven use of discretion and judgment given the subject sensitivity of the work data

• Strong communications skills

• Developed diplomacy skills are required in order to exchange potentially complex/sensitive information.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.