Easter Seals Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled Customer Service Representative to join our crew in Budapest, Hungary. In this position, you will play an important role in providing exceptional customer support to both internal and external customers. You will be accountable for handling various tasks such as administration, order management, quotations, and master data.

Key Responsibilities

• Collaborate with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues in a timely manner !

• Become proficient in using our Customer Relationship Management systems to efficiently handle and lead customer interactions.

• Closely carry out to company policies, operational regulations, and departmental training guidelines to ensure consistent delivery of extraordinary service.

• Resolve and efficiently implement daily, weekly, and monthly key performance indicators to measure and enhance service delivery.

• Actively participate in efficiency and productivity initiatives to drive overall team performance

• Seek assignments and projects as needed to meet the ambitious goals of the business.

• Consistently demonstrate attention to operational details and leverage required computer systems to maintain a high level of data accuracy and quality.

• Assess individual customer requirements and direct activities to appropriate partner departments when to ensure exceptional service delivery.

Skills

• Demonstrate high integrity and compliance in all aspects of the role, building trust and confidence with customers and colleagues.

• Display exceptional attention to detail and accuracy, ensuring flawless execution in all customer interactions.

• Possess strong problem-solving skills and the ability to multitask optimally in a fast-paced environment.

• Exhibit self-motivation, passion, a positive demeanor, and excellent collaboration skills to create a collaborative and inclusive work environment.

• Demonstrate strong written and verbal communication skills, optimally conveying information and resolving customer inquiries.

• Possess good interpersonal skills and the ability to efficiently prioritize workload to meet goals and exceed customer expectations.

• Exercise good judgment in a customer-focused role, making sound decisions to ensure customer satisfaction.

• Take initiative in daily routine tasks and system issue resolution, proactively seeking solutions to meet customer needs.

• Skilled in using Microsoft Office applications, effectively employing technology to support customer service activities.

Experience

• Previous customer service experience preferred, particularly in an SSC/multinational/office environment. However, fresh graduates are also welcome to apply, as we value a diverse range of experiences.

• Experience with ERP systems is preferred but not crucial, as training will be provided to ensure success in the role.

Education

• Government Body award or high school graduate required. Equivalent experience will also be considered, making this opportunity accessible to a wider range of applicants.

Working Conditions

• This position primarily involves computer work, including repetitive typing and regular use of multiple displays. Other physical demands are typical of an office environment, ensuring a comfortable and productive work environment.

• Benefits will be discussed during the interview screenings first stages

Accessibility/Disability Access

Thermo Fisher Scientific is dedicated to providing accessibility services for job seekers who require accommodations during the application process. If you are a job seeker with a disability or assisting someone with a disability, and require accessibility assistance or accommodation to apply for one of our jobs, please contact us at 1-855-471-2255*. Please provide your contact information and specific details about your required accommodation to support you throughout the application process.

• This telephone line is exclusively for job seekers with disabilities requiring accessibility assistance or accommodation during the application process. Messages regarding other matters will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.