Job Information
Mondelez International Customer Service Finance Representative in Budapest, Hungary
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions.
How you will contribute
You will:
Resolve complex queries that have been escalated for a portfolio of customers
Coordinate and chair the governance meeting with senior stakeholders
Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations
Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions
Collaborate with sales and other functions to manage debt collection and quickly resolve disputes . Provide guidance to the shared services team to ensure that collection of overdues are minimized along with invalid debt
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Hands-on experience in Microsoft office applications
High-level SAP competence
Experience in a fast-moving consumer goods or consumer packaged goods company
Experience in a customer-facing role
Experience in order-to-cash environment
Credit control experience
Strong analytical and problem solving skills
More about this role
The key purpose of the role is to manage escalations, approvals and requests in close cooperation with MBS to ensure all requests related to Accounts Receivables and Credit & Collection are tracked, payments are processed and allocated correctly and on time.
What you need to know about this position:
Main owner of Credit Policy
Insure Cash collection activities. Contact customer and manage payments.
Manages / Approves payment / invoice / write-off.
Monitors existing customer credit line and call out for risks and opportunities
Access new customer credit risk and amend existing ones
With the support of MEU Credit HUB approves and amend credit limit request
Informs sales and other stakeholders on the assigned credit limit
With the support of MEU Credit HUB Responsible for daily Credit process,manages orders on hold (Release / reject)
Handles workflow, escalations and contact sales / other stakeholders and customers to support resolution of issues as well as clarifications
Calculates off invoice bonuses
Main responsible for CS Finance digitalization projects:
She's the contact person related to automatization projects development, problem solving.
Participates in the maintenance of real-time invoice data providing to local TAX Authority.
Performs SAP tests
Job specific requirements:
CSnL, Customer Service Experience or Finance backgound
SAP usage experience
English and Native Hungarian language knowledge is must
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Credit & Collections Management (BTC)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
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