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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

What you`ll do:

Summary:

We are looking for experienced SAP application technology experts with a passion to optimize the operations concepts for one or multiple applications operated by Enterprise Cloud Services (ECS). This can include applications and platforms like SAP ABAP / JAVA Application Server, Business Objects, BRIM Convergent Charging / Convergent Mediation, Opentext, SAP Cloud Connector, HANA XSA and others.

The Role:

You will plan and drive various projects to optimize how ECS operates the various SAP solutions. With a team of technical experts you will increase the efficiency and quality of Cloud operations for some of our Netweaver and Non-Netweaver applications. Our partners and mass service teams will rely on your guidance for a variety of product related issues requiring advanced troubleshooting. By collaborating with Product Development, you will also drive standards e.g. regarding configuration, parameters and performance.

You support a continuous release governance and follow up on end of maintenance events of deployed software version.

For operations cases causing severe customer issues you will also contribute to Problem Management and Root Cause Analysis activities. You will also focus on designing and conducting knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines.

What you bring:

• Cloud Mindset and previous work experience in a team running SAP technology based systems on a large scale - Experience in ITIL and IT Service Management processes such as Incident Management, Monitoring, Change Requests. Experience in creating and analyzing Root Cause Analysis (RCA) reports

• Deep understanding of the SAP application technology both on Operation system level as well as inside the SAP system. Including system architecture, software updates/upgrades, performance optimization, system configuration, user management, monitoring etc.

• Creating and reviewing technical concepts, being able to summarize technical concepts for wider audiences. Experience in creating decision proposals as well as technical concepts, such as Knowledge Base Articles, Wiki pages, BLOG entries etc

• Project Management and Product Owner experience preferably in SCRUM based environments.

• Communication with customers on technical and operations topics, ability to handle escalated customer cases.

You should have very good analytical and solution-oriented thinking as well as very good communication, presentation and networking skills. Working effectively in international and virtual teams should be something you are used to do. This position also requires you to communicate fluently in English language.

About the team / Brand / Line of Business:

Within the Product Engineering board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAPs private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery, the Application Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as onboarding new applications and services, improving monitoring and tool integration, administrative access management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools.

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412854 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.