Easter Seals Jobs

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

The SAP community of employees, partners and customers is vast - the SAP Community Network ( http://scn.sap.com ) has over 2.5 million members and the Americas' SAP Users' Group ( http://www.asug.com ) has over 3,700 member companies in more than 17 industries.

The worldwide Product Support team of 3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better

EXPECTATIONS AND TASKS

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

Key Tasks:

1) Incident Solving

• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters

• Perform root cause analysis and provide solutions

• Achieve a good level of customer satisfaction

• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

• Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks

• Participate in weekend support/ 24x7 support activities

• Report errors to development organizations

• Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support Without Incidents

• participate in projects aimed at achieving the organizational vision.

• Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.

Expectations:

You should expect to do many of the following:

• Meet, work, and talk with colleagues and customers from all around the world!

• Master SAP software that is being used by industries, governments, and multinational companies around the globe. More information here: https://www.sap.com/industries.html

• Be part of a small, tight-knit team of professionals.

• Working collaboratively to provide solutions to customers.

• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends you are expected to continuously learn and up-skill during your time here.

• Get involved with SAPs active Community and experience what it is like to be early talent at one of the biggest software companies in the world.

• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.

• Join the global SAP Family and become an ambassador for the Support Organization.

Behaviors :

• Ownership Take ownership of the decisions you make.

• Accountability Be accountable for the actions you take.

• Responsibility Take responsibility for the end results or outcomes.

EDUCATION

• University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.

SKILLS AND COMPETENCIES

Required:

• Excellent diagnostic and technical analysis skills

• Ability to assess, plan and troubleshoot while collecting information about the customer issue.

• Solid understanding of Internet technologies

• Familiarity with general business terms and processes

• Knowledge of ABAP

• Excellent English communication skills (written and oral)

Preferred:

• Experience working in Customer Service and Support organization.

• Experience in SAP S/4, SAP ERP, or other vendor business solutions

• Experience working with customers in a support environment is a plus.

• ABAP Debugging and Troubleshooting

• Good Object-Oriented Programming Concepts, Data Structures, Algorithms

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402573 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.