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Job Description

Oracle Customer Success Services (CSS) ensures customer success, through a broad set of services and solutions built on Oracle’s innovative technology helping to accelerate the entire customer journey. CSS offers services globally across multiple industry sectors to assess and develop solutions to run, maintain and continuously improve data-driven strategies and insights that help grow, optimize, protect client organizations, to deliver the business outcomes customers require.

We are seeking a self-motivated Professional to join the Oracle Customer Success Service (CSS) Global Cloud Solutions and Enablement team. In this role, you will be responsible for identifying, developing, and maintaining messaging that supports the adoption of Oracle’s leading-edge Cloud capabilities and the resulting customer business outcomes. You will gain expertise in messaging and training development, develop a deep understanding of Oracle's Cloud strategy, and learn to work collaboratively with sales, delivery, presales, and XLoB colleagues and share your work broadly through CSS and XLoB communications channels.

The ideal candidate will have a strong background in project management, a deep understanding of technology and innovation, and a proven track record of successfully working cross functionally

Career Level - IC4

Responsibilities

Responsibilities:

In this role, you will drive the collaboration and communication between CSS and XLoB colleagues, and partners to:

• Develop and maintain high-quality, engaging, and informative messaging, including customer success stories, training materials, videos, and other content formats to facilitate the adoption of Oracle’s services capabilities.

• Collaborate with Oracle's Customer Success teams and gather customer insights, sales, and delivery feedback to create compelling content that highlights the value and impact of Oracle's services.

• Optimize and evolve materials for clarity, relevance, and ease of consumption, ensuring it aligns with Oracle's brand guidelines and tone of voice.

• Leverage all communication channels to amplify content developed to produce measurable outcomes.

• Report on key success metrics to management

Skills and Attributes

• Proven Experience: 6-8 years of professional experience working with or for a cloud business software vendor (EPM, ERP, HCM) similar to Oracle

• Excellent Writing and Communication Skills: Strong written and verbal communication skills, with the ability to create compelling content and effectively convey complex concepts.

• Stakeholder Management: Proven ability to collaborate and manage relationships with cross-functional teams, stakeholders, and subject matter experts.

• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to use data and metrics to evaluate content effectiveness and drive improvements.

• Customer-Centric Approach: Passion for customer success and a customer-centric mindset.

• Project Management: Strong organizational and project management skills to handle multiple projects, prioritize effectively, and meet deadlines.

• Adaptability: Ability to work in a dynamic, fast-paced environment and quickly adapt to changing priorities and requirements.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer