Easter Seals Jobs

Job Description

You will have the opportunity to join a team of top-talented professionals who specialize in troubleshooting and supporting the most sophisticated technologies. You will act as the main point of contact for our customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on customer requests. You will routinely act independently while researching and collaborating with the team to develop solutions to customer issues. You will have access to training opportunities meant to enrich product knowledge and allow you to become Subject Matter Expert for Oracle Cloud solutions.

As a Senior Support Engineer, you will be the technical interface to customers for resolution of service requests related to the installation, maintenance, and troubleshooting of Oracle products. Your main responsibilities will be:

• Responding timely to technical support requests.

• Talking directly to the customer to determine the nature of the technical issue.

• Provide technical and functional support on diverse situations and escalations involving Oracle Enterprise Performance Management suite.

• Engage with customers via email, live communication, and remote system access.

• Act as customer’s main point of contact and supervision during Cloud implementation projects.

• Correctly identify issue type (hardware, software, networking, or functional issue).

• Assess, acknowledge, justify, and document efficient solutions for specific customer needs.

• Collaborate with Development team towards issue resolution and fixing.

• Proactively contribute to enhance Oracle’s knowledge base.

Skills:

• Strong verbal and written English communication skills.

• Good knowledge and understanding of computer hardware, operating systems, enterprise solutions, SaaS, and Cloud.

• Curious, thinking out of the box with analytical and problem-solving skills.

• Any prior knowledge or experience with hardware/software, cloud networking and/or SaaS is preferred.

• Accounting or Business background is considered a plus.

• Experience with Oracle EPM products is considered a plus.

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer