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Product Support Specialist I BH Job ID: 1453 SF Job Req ID: 11055 Product Support Specialist I Product Support Specialist I Job Location : Hybrid in Bryan, OH Join Our Growing Team! Ingersoll Rand's Precision & Science Technologies division seeks a Product Technical Support Specialist for the ARO Americas team within the Industrial Flow business unit. Position Summary: Product Technical Support Specialist will provide global support in technical answers/advice to assist customers with product problem resolution and application assistance on one or more of the following product lines: Industrial Diaphragm pumps, Piston pumps, Electric Pumps, Pneumatic Valves, Pneumatic Cylinders, Pneumatic Logic, Air Filters, Air Regulators and Air Lubricators. Key Responsibilities: Provide comprehensive technical support for products, including troubleshooting, maintenance guidance, and resolution of field-level issues, coordinating with the Quality Management System as needed. Assist with product-related inquiries, collaborating with Marketing, Sales, and Product Management teams, and contribute to the creation and proofreading of product literature. Participate in new product development with a focus on serviceability, quality, and reliability, and represent the Technical Support team's perspective. Conduct product demonstrations, installations, and training sessions for various stakeholders, including creating supporting training materials and knowledge base articles. Make informed service decisions on behalf of the company and assist with troubleshooting for electronic controllers and various pump technologies. Provide safety advice and support for product commissioning, startup, and the use of electrical/electronic and pneumatic equipment. Handle post-order customer support tasks with a sense of urgency, including marketing rebates, stock returns, and sales disputes, while collaborating with finance, operations, and sales teams. Utilize and maintain internal communication tools and systems to manage customer interactions, update statuses, and drive customer satisfaction. Develop strong relationships with key accounts, serve as the first escalation point for issues, and manage multiple concerns to resolution with effective organizational skills. Perform additional duties as required, including handling phone calls and processing replacement orders. Work Arrangement and Travel Requirements: This is a hybrid role, with up to 15% travel as needed. Key Functional Competencies: Customer Service : Ability to meet or exceed customer service needs and expectations, providing excellent service in a direct or indirect manner. Communication and Stakeholder Engagement: Ability to gather, interpret and effectively communicate product information in a clear, concise, way, using multiple communication channels (verbal, written, email, chat) to various internal and external stakeholders. Troubleshooting: Ability to effectively collaborate to find technical root cause of issues and provide timely resolution. Technical/mechanical Acumen: Ability to understand and troubleshoot complex pneumatic and electromechanical systems and diagnose problems over the phone or on customer site. Key Qualifications: Bachelor's degree in a Technical/Mechanical Engineering discipline or equivalent experience. 5+ years in technical customer service or application engineering. Understand pneumatic and electrical/electronic components and applications. Interpret technical drawings, wiring diagrams, and written instructions. Ingersoll Rand service certifications for Piston Pump, Diaphragm Pump, and Fluid Power preferred. PLC, IoT, SCADA knowledge preferred. Bilingual in Spanish preferred. What we Offer: At Ingersoll Rand, we think and act like owners - o