Easter Seals Jobs

CUSTOMER SERVICE REPRESENTATIVE (Brownwood) Call Center Monday - Friday 8:00 am - 5:00 pm $14.48 per hour

ESSENTIAL JOB FUNCTIONS

• Responsible for fielding calls from existing customers and servicing existing accounts.
• Receive inbound phone inquiries from our customers.
• Goal each day is to ensure each interaction you have with our customers results in a positive experience and an accurate work product.
• Answer incoming telephone inquiries in a professional, accurate and comprehensive manner
• Respond to basic questions from insured and agents.
• Prepare correspondence and other policy documents as needed.
• Processes caller transactions accurately and within established time standards.
• Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
• Efficiently utilizes on-line reference materials to provide accurate and timely information and guidance to customers.
• Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the Internet.
• Perform other duties as requested by management.

JOB REQUIREMENTS

• High school degree or a minimum of six months related work experience is required.
• Knowledge of Microsoft Outlook and keyboard shortcuts is desired
• Prior customer service experience preferred.
• Ability to review, record and organize written data from a variety of sources.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
• Ability to handle confidential and proprietary information is critical.
• Ability to maintain confidentiality of customer and company information.
• Must be able to type a minimum of 25 WPM.
• Successful completion of Proficiency Assessments.
• Proficiency with computers is mandatory.