Easter Seals Jobs

United in Performance. Inspired by Innovation.

Location: Remote, United States

Work Type: This work is remote and suitable for applicants currently residing in the United States of America. Expected work hours are 9 am-5 pm Eastern Time

Sponsorship & Relocation: This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered. This opportunity DOES NOT provide relocation.

Mission: At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and tra

Service Administrators help our Service Centers meet their business goals of parts and service sales & growth, increased market share and profitability, and reducing costs through regional service administration support. They are responsible for implementing our company's parts and service administration process and routines, providing timely communication to internal and external customers, maintain and safeguard business documents, and assisting with customer service and training.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Responsibilities: Provide regional service administration support for Epiroc Service Centers Coordinate all administrative aspects of the service order process Assist with warranty work order process submitting claims as required Support other business groups in their efforts, including preparation of quotations, product application studies, and sales support material Assist with Work In Progress (WIP) management to include closing work orders Ensure that adequate customer, service center, and distributor administration support is available Provide assistance with other tasks as required at the service center, including but not limited to receipt of parts, dispatching/shipping of parts, answering customer calls, etc. Help support PSD projects and initiatives as needed Promote the sales of aftermarket products, including but not limited to; service agreements, spare parts, remanufactured components, rock drills, etc. Utilize alternative resources including other customer centers and product companies to better promote service administration processes and procedures Utilize scorecards to manage service work order maintenance to conclude work orders in a timely and efficient manner Create new files for work orders, credits, and other documents as needed Update reference documents regularly (Service Training Manual and other reference material) Understand and fulfill the requirements of company Policies not limited to technical warranty, product liability and Occupational Health, Safety and Environment Provide data entry into Excel, Access and/or other software systems as needed for various reports Maintain courteous and professional demeanor and communication with customers and internal staff at all times Requirements: High school diploma or equivalent is required Three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience Mining or heavy equipment industry experience is highly preferred Valid driver's license Excellent verbal, written and presentation communication skills Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook SAP and contact management systems experience is preferred Position may require approximately 10% travel to various locations for service admin support

Benefits: Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation