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Voyage Healthcare is seeking a Refund Coordinator/Insurance Specialist to join our Business Office Department at our Corporate office located in Brooklyn Park. This position is responsible for working accounts receivable for specified insurance group(s), including claims follow-up, denials, and appeals. In addition, this position is responsible for answering patient telephone calls within the business office and assisting patients in resolving questions about their statement. This is a hybrid position that will require 1 day in office after successful completion of the training period (approximately 2-3 months). The full-time schedule is Monday through Friday between the hours of 8:00 AM - 5:00 PM. Responsibilities: Researches patient credit balances and prepares refund documentation for checks to be issued Researches payer credit balances and performs follow up with payer for overpayments for recoupment or refund Completes review of A/R report in a timely fashion, recognizing trends within that A/R, keeping supervisor informed while seeking resolution of issues involved Researches credit balances and prepares refund documentation for checks to be issued Works denials per Voyage Healthcare protocol Responds to correspondence from payers within 48 hours of receipt Appeals incorrectly paid and denied claims in a timely fashion Interacts with coding specialists as necessary to resolve claims Answer s patient billing questions; telephone calls are handled upon receipt and calls are not transferred Requests payment from patients when taking calls and after questions have been answered Keeps up-to-date with changes as it relates to billing and coverage issues for assigned payers Presents ideas and works with Business Office Manager to improve efficiency and effectiveness of working insurance accounts receivable Assists with updating patient demographics and insurance information as needed