Job Information
South-Town Refrigeration and Mechanical Inside Parts Ordering Support in Brooklyn Park, Minnesota
South-Town Refrigeration & Mechanical is the Midwest's premier commercial refrigeration and mechanical service contractor. Family- owned and operated since 1954, we provide customers in the Twin Cities and beyond with world-class service and equipment. Everything we do is customized for your industry, your location, and your exact needs. A family-run business with family values, South-Town prides itself on being one of the best places to work in the Midwest. That means our employees stay - some have been with us since the late 1970's and early 1980's, and it's not unusual for staff to refer family members and friends to the team. Our Core Values Perseverance / Integrity / Family / Stability / Competency Roles and Responsibilities Answer the phone, provide information, and take orders for inside and outside customers Take requests for parts, materials, information from service techs over phone, email, or at office, and follow up as needed Communicate with service department, dispatcher, and customers on work order issues Provide quotes for customers accurately, and in timely manner Order maintenance materials, check orders for accuracy, and help stage them for technicians Provide billing information to accounting department in a timely manner. Includes service order number, parts cost/sell, shipping, and taxes if applicable Help accounts payable with questions and issues on PO's, invoices, customer inquiries Service walk-in customers as needed Shipping, receiving, warehouse coverage, including parts delivery, as needed Assists with yearly warehouse and van inventory Additional Responsibilities Perform other duties as assigned by supervisor Minimum Requirements Pleasant telephone voice/manner Capable of multitasking Ability to operate simple office equipment sufficiently to perform the job Ability to communicate with customer and co-workers Proficient with Microsoft applications such as Word and Excel. Knowledge or the ability to learn the Jonas program Preferred Skills Prior forklift operating experience Prior HVAC/R and Mechanical parts ordering experience Physical Requirements Ability to lift up to 50 pounds What's in it for You Health Insurance with company match HSA Company paid Dental, Life, and Short-Term Disability insurance 401k/Profit Sharing Vacation, Holiday, and Sick Pay Being a valued & appreciated team member of a premier family-owned company
