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JOB REQUIREMENTS: Requisition ID:858742 Store #:000032 LensCrafters Position:Full-Time Total Rewards:Benefits/Incentive Information At LensCrafters, we\'re passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you\'ll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years. GENERAL FUNCTION Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store\'s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together. MAJOR DUTIES AND RESPONSIBILITIES Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance Attract new patients to the practice Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience Greet patients with a geniune positive attitude without delay when patient enters Promptly answer the telephone in a friendly and courteous manner Explain all required paperwork, tests, insurance benefits, products/services and timeframe Ensure that NEE (Next Eye Exam) calls are made daily Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment Collect all patient data in TAB; prepare patient charts the night before Perform assessment, Contact lens insertion, removal and patient care training Responsible for training/certifying all newly hired doctor\'s office associates Observe and... For full info follow application link. We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8005B61F036446C7 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.