Job Information
New York Botanical Garden Group and Advance Sales Part Time Representative in Bronx, New York
Position Summary:
The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.
Specific Duties & Responsibilities:
· Provide exemplary customer service to all clients while ensuring revenue is maximized.
· Answer Group Sales telephone lines and respond to email inquiries.
· Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations.
· Enter reservations into the ticketing system – send confirmation and invoice to client.
· Collect and process payments – follow up on unpaid invoices.
· Enforce all payment and cancellation policies – issue credits and refunds.
· Assist with scheduling and confirming tour guides based on the needs of the client/group.
· Meet and greet groups, review itinerary and Garden offerings.
· Scheduling of group dining and provide catering form to the Garden’s caterer as required.
· Oversee group sales events, coordinating with various departments for set-up and execution.
· Help grow the business by assisting in outbound sales campaigns to past visitors and prospects.
· Additional duties as assigned by management.
Qualifications:
Must be available to work weekends
High School diploma required; some college preferred
Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management
Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus.
Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment.
Previous customer service experience desired
A valid driver’s license is preferred.
Ability to move 30 lbs.
Baseline work schedules:
Varies. Must have open availability on weekends.
Pay rate: $18- $20 per hour
If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org . EOE/BIPOC/F/Persons with disabilities/Veterans
