Job Information
OHIO MACHINERY CO. Service Foreman in Zanesville, Ohio
Find YOUR fit at Ohio Peterbilt (A division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Service Foreman ensures that technicians perform repairs correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction. Distributes repair orders to maintain great shop flow. Also monitoring the progress of all work in process to ensure the repair is completed promptly. Daily supervision of service technicians Schedule and assign work as required Check and review work in process and follow-up for completion as scheduled Inspect and, if necessary, road test vehicles upon completion of work. Inform the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Assist in maintaining a clean shop and making sure that special tools and shop equipment are in proper operating condition Make customer estimates, when necessary, and assist Service Writer in opening and completing Work Orders. Act as liaison between customers and technicians. Backup Service Manager and Service Writer when needed Assist Warranty Administrator to ensure warranty claims are processed timely and correctly Pre-plan parts requirements for each job to make sure parts are available when needed by technicians. Work with the Service Manager and New and Used Truck Salespersons to ensure all sold trucks are prepared properly for the customer Perform other duties as required.
JOB QUALIFICATIONS:
High school diploma or equivalent a college degree or certificate/degree from a trade school is preferred
