Easter Seals Jobs

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in the Consumer Goods industry located in Bridgewater, New Jersey. This role focuses on providing high-quality customer service, The ideal candidate will have previous experience in customer service, preferably in a consumer-based industry.

Responsibilities:

• Provide exceptional customer service to consumers

• Utilize customer service software and other computer programs to manage and track customer interactions

• Handle sensitive situations with care and patience, especially when dealing with challenging customers

• Maintain accurate records of customer interactions and data entry

• Utilize professional communication skills to handle inquiries and resolve concerns

• Collaborate with other team members to ensure the delivery of high-quality service

• Use problem-solving skills to address customer issues effectively

• Uphold the company's standards for customer service excellence

• Assist in other customer service-related tasks as needed.

Requirements

• Applicant must have a minimum of one year of experience in a Customer Service Representative role and/or call center

• Proficiency in using customer service software and various computer programs is essential.

• Solid experience in delivering exceptional customer service is required.

• Experience in data entry and managing customer information databases is necessary.

• Strong communication and interpersonal skills are vital for interacting with customers, addressing their concerns, and ensuring their satisfaction.

• Ability to work independently and as part of a team to achieve shared goals.

• Excellent problem-solving skills to effectively handle customer issues and complaints.

• Ability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent is required; further education in a related field is a plus.

• Willingness to participate in additional training or professional development activities to enhance skills and knowledge.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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