Easter Seals Jobs

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Automation & Digital Services Field Specialist will perform a diversified range of service and sales activities within the Monitoring & Controls Group. This position will focus on installing, programming, troubleshooting, servicing our controllers / monitoring devices, creating SCADA connections, training and working with electronic systems within our water transport portfolio. They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions. This role will perform a wide variety of activities including sales support for technical estimating, scope reviews, and ultimately project execution. They will also assist with application questions as potential customers call for recommendations by using basic to mid-level electrical theory, help remotely diagnose and resolve control and instrumentation issues at the customer’s site.

Essential Duties/Principal Responsibilities:

• Perform/lead field installation

• Provide hands-on technical support for our control panels by commissioning, configuring, retrofitting, installing, new hardware either via phone or onsite

• Read and follow Electrical Schematics to determine how to interface automation and electrical components.

• Field modifications to existing control panels to accommodate Xylem Monitoring & Controls equipment to an exemplary standard.

• Mark up schematics (for as built drawings) with field modifications for engineering updates

• Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multimeter, hand tools, and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customer’s site

• Software skills/knowledge associated with the development and programming of SCADA systems.

• Lead site operators to make sure all the new control philosophy (Automation Logic) is tested and working according with Scope of Work, but also do fine tuning for operation variables our customer need for their particular application.

• Conduct Training Seminars: Perform utility operator training for small to large groups of people both on and off the customers site for ADS equipment. Utilize multimedia tools and product demonstrations to deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem A&DS products/services. Training might be conducted remotely thru video-conference software platforms.

• Interface with end-users (in some cases with reps and distributors) handling service problems and start-ups either by phone or on-site visit. Assist office personnel with product specifications as required.

• Assure compliance with all established personnel policies and procedures.

• General Documentation: Create or edit procedures and best practices related to M&C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/ recorded keeping on customer support issues)

• Increase M&C Service Knowledge: Identify and help develop additional M&C service support talent from within the existing US Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits.

• Participation in Xylem Watermark volunteer activities

• Other duties as assigned: Perform other duties as required.

Key Competencies:

• Strong technical Skills – Telemetry and Software

• Customer service mindset & responsiveness

• Cross-boundary collaboration

• Technical competency

• Problem-solving skills

• Analysis & synthesis

• Continuous improvement mindset

• Sales support as needed to review A&DS estimates

• Developing your peers & their capability

• Deliver quality cost-effective projects

Key Relationships:

• External: Water Utility Operators, engineers, and contractors

• Internal: Other Automation & Digital Services - related departments, positions, WI growth center, sales teams, operations, etc.

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

Minimal education & experience, essential skills & abilities and required license/certification to perform this job.

• BS Degree in Electrical Engineering (Preferred) or equivalent work experience

• Prefer 5+ years’ experience in industrial controls and automation applications with a working knowledge of electrical control panels, SCADA Systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation

• Prefer 2+ years Electrical Controls technical training or equivalent

• Highly motivated, clear thinking, strong communications skills, ability to work independently, and ability to lead and make decisions

• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user.

• Very strong customer focus and interaction to ensure optimum relationships.

Preferred Qualifications:

Additional preferences for a specific position.

• Must have proactive ES&H focus in and around company and customer worksites; as well as on travel to and from.

• Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.

• Knowledge of Treatment around disinfection (UV, Ozone), aeration, and filtration

• Six Sigma Greenbelt or Project Management Experience

• Proficiency in Microsoft Word, PowerPoint and Excel

Additional Information:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk and reach with hands and arms.

• Frequently required to communicate orally.

• Ability to use hands and fingers dexterously to operate field equipment.

• Must occasionally lift/ transport up to 50 pounds.

• Vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

• Shop, Field or Customer location: May work around pipes, valves, electrical equipment and operating machinery, etc, such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.

Standard weekly job hours: 40+ hours

Travel requirement:

• Up to 75% overnight travel is required

We Offer You More Than Just “A Job”

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this position. It shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Xylem reserves the right to modify this job description or require that other tasks be performed as required by the business or job circumstances. (e.g. but not limited to, personnel changes, technical developments, business needs, etc.).

Salary range:

$82,700.00 - $148,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation