Easter Seals Jobs

Description

We are offering an exciting opportunity for a Desktop Support Analyst in the nuclear industry, located in Bridgeport, Connecticut, United States. The successful candidate will be responsible for executing the installation, repair, and maintenance of microcomputers and peripheral equipment, including configuring and deploying mobile devices. This role involves diagnosing and resolving problems, coordinating the repair or replacement of defective equipment, and maintaining vigilance for security threats, non-compliant activities, and system anomalies.

Responsibilities:

• Execute the installation, repair, and maintenance of microcomputers and peripheral equipment

• Configure and deploy mobile devices in accordance with policies and procedures

• Diagnose and thoroughly resolve problems, distinguishing between local hardware, application, and network issues

• Coordinate the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed

• Maintain vigilance for security threats, non-compliant activities, and system anomalies

• Continually demonstrate professionalism and respect for customers and team members

• Have a thorough working knowledge of remote access tools and ability to install commercial and specialized software applications while strictly following internal policies, procedures, and best practices

• Ability to interact well with multiple groups, both internal and external to our organization, becoming the single point of contact for problem resolution

• Ability to multitask and prioritize tasks and responsibilities accordingly

• Availability to cover nights, weekends, and holidays as needed

• Travel to multiple facilities as necessary

Requirements

• Possess strong customer service skills and experience in dealing with internal and external customers

• Proficient in using Microsoft Office Suites, including but not limited to Microsoft Excel, Microsoft Word, and Microsoft Outlook

• Familiarity with Microsoft Windows operating systems and Active Directory

• Ability to troubleshoot technical issues related to desktop support and provide solutions

• Experience in handling office functions, procedures, and policy implementation

• Capable of managing relationships with vendors and ensuring quality service

• Ability to travel to different facility locations as needed

• Proficient in deskside support and able to execute best practices for efficient operations

• Able to resolve issues promptly and efficiently

• Experience in configuration management and compliance functions

• Strong interpersonal skills, able to effectively communicate with team members and stakeholders

• Proficient in defect management processes

• Understanding of operating systems, particularly Windows OS

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

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