Job Information
Omni Hotels Rooms Division Leader in Development (LID) Spring 2025 in Bretton Woods, New Hampshire
Location
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description
The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year, so candidates must be able to relocate upon completion of the program.
Responsibilities
To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
Execute room inspections according to standards.
Be familiar with all systems and equipments as related to the Front Office (Opera, Nucleus, ALICE, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel ).
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
Assist with shift coverage in the event of call-offs of staff.
Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
Maintain Four Diamond Standards of guest service.
Complete other duties as assigned.
Qualifications
A Bachelor’s degree is required, preferably in Hospitality Management.
Previous hotel experience, preferably in a role that required leadership.
Candidates must be available to relocate after completion of the program.
Previous Housekeeping or Rooms Division experience is preferred.
Must be willing to work 50 hours per week. Flexible schedule required to include nights, weekends and holidays.
Must be able to walk/stand for extended periods of time (to include entire shift). Must be able to lift up to 40 lbs and push/pull/carry up to 75lbs. Requires frequent bending, squatting and reaching overhead.
Self motivated with ability to manage deadlines.
Omni Hotels and Resorts is an Equal Opportunity Employer.
Job LocationsUS-NH-Bretton Woods
Posted Date1 month ago(8/1/2024 4:12 PM)
Requisition ID 2024-112953
of Openings 1
Category (Portal Searching) Leader in Development
